Spanish and French speaking Customer Service Executive

The Language Business; London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

An established industry player seeks a dynamic Customer Service Administrator fluent in Spanish and French. This hybrid role involves supporting business customers with their inquiries through calls, emails, and live chats, ensuring a high level of service. You will be responsible for managing customer requests, coordinating product returns, and providing first-level support. With a competitive salary and attractive benefits, including a performance bonus and various perks, this is an excellent opportunity to join a leading global technology brand and make a meaningful impact in customer service.

Benefits

24 days holiday plus Bank Holidays

Pension with 6% company contribution

75% reimbursement of travel

Private medical insurance

Permanent health insurance

Gym membership subsidy

Life Assurance

Free tea/coffee

Cultural and subsidised lunch

Qualifications

• Fluency in Spanish and French is essential.
• Previous experience in customer service or administration is preferred.

Responsibilities

• Support Spanish and French speaking business customers via calls and emails.
• Manage customer service databases ensuring timely responses.
• Coordinate product returns and handle customer queries.

Skills

Fluency in Spanish

Fluency in French

Customer service experience

Excellent communication skills

Social media understanding

Job description

Spanish and French speaking Customer Service Administrator

Our client is a leading and well-established global technology brand who are looking for a fluent Spanish and French speaker (trilingual) to support business customers with calls, emails, and live chat for the EMEA territory.

LOCATION

Hybrid role. Working in the office Tuesdays, Wednesdays, and Thursdays in the week, Mondays and Fridays from home. It will be 4 days a week in the office for training (for the first month). The office is based in the South West London area (45 minutes direct from Waterloo).

SALARY

£27,500 basic salary plus bonus (typically at least 15-20% of salary which is between £4,125 - £5,500 per year, paid quarterly) so annual earnings likely to be between £31,625 - £33,000.

LANGUAGES
Fluency in Spanish and French is essential.

COMPANY
Our global client is a world-leading brand in the technology industry.

THE JOB
Your main responsibility will be to support all Spanish and French speaking business customers with calls, emails, social media, and live chat queries. You will also coordinate product returns from the EMEA territory and will include the following responsibilities:

• Provide first level customer support in Spanish and French.
• Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved.
• Communicate with customers via e-mail and phone and deal with complaints where necessary.
• Provide support to customers via Social Media platforms.
• Manage requests from distributors, resellers, and end users from the EMEA region.
• Deal with special product requests from Technical Support.
• Attend product training.

CANDIDATE EXPERIENCE / SKILLS

• Fluency in Spanish and French is essential.
• Previous experience in customer service or administration is a preference.
• Good skills and understanding of social media platforms is preferred.
• Excellent communication skills.
• Ability to coordinate and resolve a variety of customer queries.

SALARY AND BENEFITS

• £27,500 + bonus (15-20%, up to £5,500 per annum) + excellent benefits including:

• 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year.
• Pension after two months - 6% contribution from the company.
• 75% REIMBURSEMENT OF TRAVEL (up to £120 per month).
• Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER.
• Permanent health insurance.
• Gym membership (up to 50% paid for by the company).
• Life Assurance.
• Free tea/coffee and subsidised vending.
• Cultural and subsidised lunch AND MORE!!!

WORKING HOURS
38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch).

Please apply now for this role, the role is to start as soon as possible (ideally within April/May 2025).

Recruiter contact: Lisa Grimes 020 8503 7766