German speaking Customer Service Executive

Language Matters; London; On-site; GBP 24,000 - 36,000; Full time

Job summary

An exciting opportunity awaits a talented German-speaking Customer Service Executive to join a vibrant Luxury Fashion e-commerce team in Southwest London. This role is perfect for someone with customer service experience who thrives in a fast-paced environment. As a brand ambassador, you'll deliver exceptional customer service, manage product inquiries, and maintain strong relationships with delivery partners. Join a dynamic and friendly team where your contributions will be valued, and make a significant impact in a creative and supportive workplace. If you are self-motivated and enjoy multitasking, this is the perfect role for you!

Qualifications

• Fluent in German and English, both written and spoken.
• Proven experience in customer service or support roles.

Responsibilities

• Handle enquiries across multiple platforms in a timely manner.
• Provide product information and manage orders effectively.

Skills

Fluent in German

Fluent in English

Customer service experience

Strong communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Tools

Microsoft programs

Zendesk

Job description

German speaking Customer Service Executive

An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!

Your responsibilities will include:

• Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner.
• Providing product information and orders management.
• Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values.
• Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
• Supporting stores and resolving issues.
• Troubleshooting the e-commerce system and providing support to the managers.
• Keeping CRM up to date.

About you:

In order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team!

Profile:

• Required to be fluent in German and English, both written and spoken.
• Proven experience within a customer service or customer support role.
• Able to work well in a fast-paced environment.
• Have strong IT skills, including Microsoft programs, experience in Zendesk desirable.
• Great communication and organisational skills.
• A strong problem solver with a solutions-oriented approach.
• Capable of self-motivation, multitasking, and effective prioritisation.
• Excellent team player.

To apply, please send your CV in English and in Word format to Tom.