Customer Service Executive

TN United Kingdom; Hatfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen kundenorientierten Kundenservice-Mitarbeiter für eine spannende, abwechslungsreiche Rolle in Hatfield. In dieser Position sind Sie verantwortlich für die Bearbeitung von Kundenanfragen, das Einrichten neuer Profile und die Pflege starker Beziehungen zu unseren Kunden. Wenn Sie gerne in einem dynamischen Umfeld arbeiten und über ausgezeichnete Kommunikationsfähigkeiten verfügen, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere im Kundenservice voranzutreiben.

Qualifications

• Erfahrung in einem kundenorientierten Umfeld, idealerweise im Call-Center.
• Fähigkeit, schnell Rapport aufzubauen und effektiv zu kommunizieren.

Responsibilities

• Bearbeitung eingehender Kundenanfragen per Telefon und E-Mail.
• Einrichten neuer Kundenprofile und Aktualisieren von Kundendaten.

Skills

Kundenservice-Erfahrung

Verkaufskompetenz

Kommunikationsfähigkeit

Problemlösungsfähigkeiten

Detailgenauigkeit

Job description

Customer Service Representative - Hatfield

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?

This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.

• Location: Hatfield
• Office-based role
• Full Time: 37.5 hours per week

What You’ll Be Doing:

• Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
• Setting up new customer profiles, updating customer details, and advising customers of new product ranges.
• Contacting new customers who have enquired about the service to discuss product options.
• Handling customer queries professionally and in line with company procedures.
• Providing administrative support, including issuing customer documents and managing email communications.
• Maintaining strong relationships with key stakeholders to ensure high service levels.

What We’re Looking For:

• Proven experience in a customer service or sales role, ideally within a contact centre environment.
• A confident communicator who can identify opportunities to cross-sell and up-sell.
• Ability to build rapport quickly and communicate effectively, both verbally and in writing.
• Strong problem-solving skills and a proactive approach to customer queries.
• Excellent attention to detail and ability to manage multiple tasks.

This vacancy is being advertised by SRM Recruitment - Welwyn Garden City office.

If you are interested in this role or similar positions, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specializes in permanent, temporary, and contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain.

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Created on 02/05/2025 by TN United Kingdom