Client Success Specialist, Film & TV Equipment Rentals

West Sussex.info; Godalming; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

Training and progression opportunities

Supportive and friendly team

Exposure to notable clients and events

Job summary

A thriving Film & TV equipment rental company located near Godalming is seeking a customer-focused individual for a full-time position. You will assist existing clients with equipment rentals and provide support during shoots. This role offers great opportunities for relationship building and career growth within the Film & TV industry. No experience in the sector is required, and training will be provided. Enjoy working with a friendly team in a supportive environment.

Qualifications

• Need to communicate clearly and professionally with clients and teammates.
• Calm, organised, and solutions-focused under time pressure.
• Curiosity about broadcast television and film production equipment.

Responsibilities

• Answer client calls and assist with equipment rental solutions.
• Liaise with Engineering for booking support.
• Monitor emails during after hours for urgent support.
• Build relationships with clients through regular communication.
• Follow up on submitted quotes and client needs.

Skills

Customer service

Relationship building

Organisational skills

Attention to detail

Communication

Job description

A thriving Film & TV equipment rental company located near Godalming is seeking a customer-focused individual for a full-time position. You will assist existing clients with equipment rentals and provide support during shoots. This role offers great opportunities for relationship building and career growth within the Film & TV industry. No experience in the sector is required, and training will be provided. Enjoy working with a friendly team in a supportive environment.