Customer Service Executive, Collections - Spanish or Portuguese Speaking

Liberis; Nottingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Liberis in Nottingham is seeking a Customer Service Executive for Collections who speaks Spanish or Portuguese and English. You will manage in-house collections processes, engage with customers by phone and email, and work to rehabilitate accounts while maintaining high service standards.

The role requires three days in the office, strong Excel skills, and a proactive, customer‑focused mindset within a growing global team.

Qualifications

• Fluent in English and Spanish or Portuguese.
• Experience in a collections team, preferably SME collections.
• Ability to self-manage and prioritise tasks.
• Excellent interpersonal communication skills for diverse stakeholders.
• High integrity in all actions and decisions.
• Proficiency in Excel.

Responsibilities

• Daily monitoring of receivables to identify underperforming or inactive customers.
• Investigate root causes of inactivity and identify solutions to rehabilitate accounts.
• Direct engagement with customers via phone and email to rekindle engagement.
• Contact customers reached via legal letters when needed.
• Help keep defaulting account volumes within budget and reduce escalation to debt collection.
• Champion fairness and Liberis values in all customer interactions.
• Manage daily workload with autonomy while benefiting from team support.

Skills

Fluency in English

Fluency in Spanish or Portuguese

Excel proficiency

Interpersonal communication

Self-management

Attention to detail

Job description

Customer Service Executive, Collections - Spanish or Portuguese Speaking

Nottingham, United Kingdom

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The team

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the Spanish or Portuguese markets!

Who are you?

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top‑notch experience.

Responsibilities

• Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
• Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
• Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
• Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
• Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
• Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
• Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.

We think you’ll need

We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:

• Fluency in the English and Spanish or Portuguese languages.
• Demonstrated experience within a collections team, preferably in SME collections.
• A proven ability to self-manage and prioritise tasks effectively.
• Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
• High level of integrity in all actions and decisions.
• Proficiency in Excel.
• Keen attention to detail to ensure accuracy and precision in all tasks.
• Ability to identify and propose improvements to processes and procedures.

Fluency in English and Spanish or Portuguese is essential for this role.

Do you have full rights to work in the country this role is based from?

This role requires at least three days per week in the office, with flexibility around which days depending on team and business needs.

Our ways of working may evolve over time, and this may include changes to the number of days colleagues are expected to work from the office.