Customer Operations Executive - European Spanish Speaking

Liberis Ltd; Greater London; On-site; GBP 30,000 - 46,000; Full time

Job summary

Liberis is seeking a Customer Operations Executive for the Funding Team. You will own the customer journey from submission to funding, acting as the main point of contact and ensuring a smooth experience across Sales, Underwriting and our funding partners.

This role is ideal for a graduate or early-career professional looking to build experience in fintech and SME finance within a fast-growing international business.

Qualifications

• Native-level European Spanish and fluent English, both written and spoken.

Responsibilities

• Manage a live pipeline of 50–60 customer submissions from submission to funding.
• Review submissions from Sales, collect documents, and verify accuracy before passing to Underwriting.
• Act as the customer's main contact, keeping them informed at every stage and answering questions.
• Chase customers to sign contracts and resolve hesitations that could delay funding.
• Liaise with funding partners to apply the agreed split so the customer can be funded.
• Work with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early.
• Share feedback from customers and partners to improve processes.

Skills

Organisational skills

Pipeline management

Attention to detail

Communication skills

Fintech interest

Willingness to learn

Job description

At Liberis, our mission is to empower small and medium‑sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

Customer Operations Executive - Funding Team

Customer Operations sits at the heart of Liberis' funding process. Sitting within the Funding team, you'll own the customer's journey from the moment a deal is submitted by Sales through to funds being released - acting as the customer's main point of contact and the connective tissue between Sales, Underwriting and our funding partners.

This is an excellent opportunity for a graduate or early-career professional to build experience in fintech, SME finance and funding operations within a fast-growing international business.

What you'll do

• Manage a live pipeline of 50–60 customer submissions from initial submission through to funding, tracking each case's status and next steps
• Review submissions coming in from Sales, collecting the required documents from customers and checking them for accuracy and completeness before passing them to Underwriting
• Act as the customer's main point of contact throughout the process, keeping them informed at every stage and answering their questions
• Chase customers to get contracts signed, resolving any queries or hesitations that could delay completion
• Liaise with our funding partners once a contract is signed to apply the agreed split, so the customer can be funded
• Work closely with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early
• Share feedback from customers and partners to help improve our processes

What we're looking for

• Native-level European Spanish and fluent English, both written and spoken
• Strong organisational skills and the ability to manage a high-volume, multi-stage pipeline without letting cases slip
• Excellent attention to detail, particularly when reviewing documentation
• Confident, proactive communicator - comfortable chasing customers and partners to keep deals on track
• Interest in fintech, SME finance or financial services
• Organised, adaptable and eager to learn

#LI-CG1