Customer Operations Executive - European Spanish Speaking

Liberis; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Liberis is seeking a Customer Operations Executive to own the customer journey from submission to funding within the Funding Team. You will be the customer’s main contact and coordinate with Sales, Underwriting and funding partners to move deals forward and ensure a smooth experience for SMEs.

This role suits a graduate or early-career professional with an interest in fintech and SME finance, requiring strong organization, attention to detail, and proactive communication to keep timelines on

Qualifications

• Native-level European Spanish and fluent English (written and spoken).
• Strong organisational skills for high-volume, multi-stage pipelines.
• Excellent attention to detail when reviewing documentation.

Responsibilities

• Manage a live pipeline of 50-60 customer submissions from initial submission through to funding.
• Review submissions from Sales, collect required documents, and check for accuracy before passing to Underwriting.
• Act as the customer’s main contact throughout the process and answer questions.

Skills

Spanish (native)

English (fluent)

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. Customer Operations Executive - Funding Team
Customer Operations sits at the heart of Liberis' funding process. Sitting within the Funding team, you'll own the customer's journey from the moment a deal is submitted by Sales through to funds being released - acting as the customer's main point of contact and the connective tissue between Sales, Underwriting and our funding partners.
This is an excellent opportunity for a graduate or early-career professional to build experience in fintech, SME finance and funding operations within a fast-growing international business.

What you'll do

• Manage a live pipeline of 50-60 customer submissions from initial submission through to funding, tracking each case's status and next steps
• Review submissions coming in from Sales, collecting the required documents from customers and checking them for accuracy and completeness before passing them to Underwriting
• Act as the customer's main point of contact throughout the process, keeping them informed at every stage and answering their questions
• Chase customers to get contracts signed, resolving any queries or hesitations that could delay completion
• Liaise with our funding partners once a contract is signed to apply the agreed split, so the customer can be funded
• Work closely with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early
• Share feedback from customers and partners to help improve our processes

What we're looking for

• Native-level European Spanish and fluent English, both written and spoken
• Strong organisational skills and the ability to manage a high-volume, multi-stage pipeline without letting cases slip
• Excellent attention to detail, particularly when reviewing documentation
• Confident, proactive communicator - comfortable chasing customers and partners to keep deals on track
• Interest in fintech, SME finance or financial services
• Organised, adaptable and eager to learn

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