Telephone Business Development Manager (Manchester)

Fleet Mortgages; Manchester; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working up to 2 days per week

11% non-contributory pension

25 days annual leave plus bank hols

Birthday off

Annual leave buying scheme

Private Medical Insurance

Life Assurance (4x salary)

Enhanced Sick Pay

Income Protection

Volunteer days

Family-friendly policies

Electric Vehicle Salary Sacrifice

Free flu jabs

Industry qualifications

Job summary

Fleet Mortgages is seeking a Telephone Business Development Manager to promote products and provide expert knowledge to intermediary partners. You will develop relationships with brokers and act as a main point of contact for new business opportunities.

The role is full-time with hybrid working up to 2 days per week from home after initial training, offering a comprehensive benefits package and opportunities to gain industry qualifications.

Qualifications

• Proven sales experience in face-to-face or telephone-based environments is essential.
• Experience in Mortgage or Financial Services industry is required.
• Excellent written and verbal communication skills are essential.
• Enthusiastic, flexible and keen to learn and build a career in Financial Services.

Responsibilities

• Set up and enact telephone contact strategy with regional panel of brokers to develop relationships and provide tailored information on Fleet Mortgages' products and criteria.
• Maximise new business potential within Fleet’s appetite.
• Achieve targets through development of intermediary relationships.
• Maintain records in the CRM system.
• Provide technical expertise and IT support to intermediaries and resolve portal issues.
• Collaborate with all areas of the business.
• Keep knowledge up-to-date on products and procedures.

Skills

Sales experience

Communication skills

Enthusiastic/flexible

Microsoft Office

Education

Mortgage/Financial Services experience

CeMAP (advantage)

Tools

CRM system

CRM software

Job description

The purpose of our Telephone Business Development Manager role is to promote Fleet Mortgages and provide expert knowledge on products, lending criteria and technical expertise to our intermediary partners.

Also, to develop relationships with intermediaries and become a main point of contact for all future new business. Develop effective and efficient working relationship with partnered field BDM to maximize opportunities and provide an outstanding customer experience for brokers.

This is a full time position working Monday- Friday 9am - 5pm.

Job Responsibilities

• Set up and enact telephone contact strategy with regional panel of brokers to develop relationships with them, get to know and understand their business and provide detailed and tailored information to intermediaries on Fleet Mortgages' products and lending criteria
• Maximize new business potential within the scope of Fleet’s ongoing new business appetite
• Achieve set targets through the development of both new and existing intermediary relationships within the scope of Fleet’s current and day by day appetite for business
• Use the Contact Relationship Management (CRM) system to maintain and keep up to date records of contact with intermediaries
• Provide technical expertise to intermediaries on Fleet Mortgages' products and underwriting criteria and technical IT support to intermediaries and problem solve intermediary portal issues
• Work collaboratively with all areas of the business
• Take full responsibility for regularly updating own knowledge on company products, processes and procedures in order to provide the best information at all times
• Understand and keep up to date on Fleet Mortgages' competitor's products
• Act in a compliant manner at all times in line with regulatory guidelines
• Support team members across sales and the whole business to meet service standards and achieve results

Job Requirements

• Proven sales experience in either a face to face or telephone-based environment is essential
• Previous experience working in the Mortgage or Financial Services industry
• Excellent communication skills, both written and verbal, is essential
• Enthusiastic, flexible and keen to learn and build a career in Financial Services
• PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook
• CeMAP would be an advantage, but not essential

• Hybrid working of up to 2 days per week at home after initial training period
• 11% non-contributory pension scheme
• 25 days annual leave plus bank holidays (pro-rata for part-time employees)
• Birthday off
• Annual leave buying scheme of up to 5 days
• Private Medical Insurance
• Life Assurance (4x basic annual salary)
• Enhanced Company sick pay
• Income Protection Scheme
• Paid time off to volunteer
• Generous family-friendly policies
• Electric Vehicle Salary Sacrifice Scheme
• Free annual flu jabs
• Opportunity to gain formally recognised industry qualifications