Customer Service Executive

Pursuit Resources Group; Witham; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Executive to join their team in Witham. This role is perfect for someone with a passion for providing exceptional service, particularly in the export or international trade sector. You will be responsible for managing customer queries, ensuring compliance with requirements, and supporting the Sales Manager. With a focus on personal development and a performance bonus scheme, this position offers a fantastic opportunity to grow within a supportive environment. If you thrive in a fast-paced setting and have a knack for problem-solving, this role could be your next career move.

Benefits

Personal Development

Pension Contribution

Performance Bonus Scheme

Free Parking

Qualifications

• Minimum 3 years of customer service experience required.
• Experience in the Manufacturing industry is essential.

Responsibilities

• Responding to customer queries via email and phone promptly.
• Managing a portfolio of orders and serving as the primary contact.

Skills

Customer Service

Problem Solving

Communication Skills

IT Skills (MS Office)

Job description

Customer Service Executive (10345) Witham, England

Customer Service Executive (International Desk)

Permanent/Full Time (5 Days a week in the office)

Benefits include: Personal Development; Pension Contribution; Performance Bonus Scheme; Free Parking

Our client, located in Witham, is on the lookout for an experienced Customer Service Executive with export or international trade experience to join their team.

Successful applicants must have a minimum of 3 years experience within an office-based customer service role and have experience of dealing with customers over the phone, providing an exceptional service at all times.

Duties & Responsibilities:

1. Responding promptly and assisting with customer queries via email and phone.
2. Managing a portfolio of orders, serving as the primary customer contact.
3. Processing, organising transport to end delivery destinations.
4. Liaising with internal departments, ensuring that deliveries are made according to customers’ requirements.
5. Ensuring all compliance is in line with customer requirements.
6. Providing support to the Sales Manager as required.
7. General admin tasks as instructed.

Your Background:

1. Minimum 3 years’ customer service experience.
2. Experience within the Manufacturing industry is essential.
3. Handling and resolving problems or experience scheduling.
4. Strong IT skills (competent with MS Office).
5. Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.

Application Information:

Name:
Please include your first and last name.

Email:
Please include your email address.

Phone:
Please include your country code and phone number.

CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.