Customer Service Executive

Williams Environmental; Thurrock; On-site; GBP 22,000 - 26,000; Full time

Job summary

Williams Environmental in West Thurrock is seeking a Customer Service Executive to join our on-site facility. You will be the primary point of contact for clients, respond to inquiries, and coordinate service bookings for hazardous waste management services.

You will manage calls and emails, update records, support issue resolution, and work with operations to maintain safety and compliance. Previous customer service or administrative experience, strong communication, and familiarity with CRM

Qualifications

• Strong customer-facing abilities and service mindset.
• Experience in customer satisfaction and service management.
• Excellent written and verbal communication.
• Ability to multitask and stay detail-focused.
• Willingness to learn industry regulations for hazardous waste.
• Proficient with basic computer applications and CRM tools.
• Experience in customer service or administrative roles is beneficial.
• Comfort working in an industrial environment with health and safety awareness.

Responsibilities

• Serve as primary contact for clients and respond to inquiries.
• Manage incoming calls and emails and process service requests.
• Update and maintain customer records.
• Coordinate communication between clients and operations.
• Monitor customer feedback and support issue resolution.
• Contribute to continuous improvement in customer satisfaction.
• Prepare basic reports and maintain service documentation.
• Collaborate with colleagues to uphold safety and compliance standards.

Skills

Customer-facing skills

Customer satisfaction

Interpersonal communication

Task prioritization

Health & safety awareness

CRM tools

Administrative experience

Regulatory learning

Tools

CRM software

Job description

Company Description

Williams Environmental is a leading hazardous waste transfer station focused on safe and efficient waste management solutions. The company operates state-of-the-art facilities and employs highly trained professionals to handle and process hazardous materials in full compliance with regulatory standards. Services include waste collection, sorting, storage, and disposal, with a strong emphasis on environmentally responsible practices. Williams Environmental prioritizes safety, sustainability, and customer satisfaction, providing tailored solutions to meet diverse client needs. Applicants can expect to join an organization committed to reliability, compliance, and high-quality service in hazardous waste management.

Role Description

The Customer Service Executive is a full-time, on-site role based at our facility in West Thurrock. This role involves serving as the primary point of contact for clients, responding to inquiries, and providing accurate information about hazardous waste management services. Daily tasks include managing incoming calls and emails, processing service requests and bookings, updating customer records, and ensuring timely communication between clients and operational teams. The Customer Service Executive will monitor customer feedback, support issue resolution, and contribute to continuous improvement in customer satisfaction. The role also includes preparing basic reports, maintaining service documentation, and collaborating with colleagues to uphold safety, compliance, and service standards.

Qualifications

• Strong customer-facing abilities, including Customer Service and Customer Support skills.
• Experience or aptitude in Customer Satisfaction and Customer Service Management.
• Excellent interpersonal skills and clear written and verbal communication.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Comfort working in an industrial or environmental services setting; awareness of health and safety practices is an advantage.
• Proficiency with basic computer applications and customer relationship management (CRM) tools.
• Previous experience in customer service, contact center, or administrative roles is beneficial.
• Willingness to learn industry regulations and procedures related to hazardous waste management.