Customer Service Executive

"Bunzl UK and Ireland"; Isleworth; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading workplace supplier, Bunzl UK and Ireland is seeking a Customer Experience Executive to enhance sales and customer service at their Isleworth HQ. This role includes sales responsibilities, customer account management, and maintaining high levels of service while working in a collaborative environment. With extensive benefits and a strong team culture, join them to drive successful results.

Benefits

28 days holiday, increasing to 33 after 5 years

Company sick pay

Enhanced Maternity and Paternity pay

Comprehensive Learning and Development

Bunzl Personal Pension Plan

Qualifications

• Experience in sales and customer service roles essential.
• Strong communication skills and ability to work in a team.

Responsibilities

• Assist in achieving sales and customer service targets.
• Manage customer accounts and ensure high service levels.
• Handle customer queries and ensure accurate order processing.

Skills

Customer service

Sales

Communication

Job description

Customer Experience Executive
Location: Isleworth HQ
Working Schedule: Monday – Friday 37.5 hours
Salary: £26000 + Bonus

Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, we are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.

The Benefits
• 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
• Company sick pay
• Bunzl Save as you Earn Sharesave Scheme
• Enhanced Maternity and Paternity pay
• Comprehensive Learning and Development
• Bunzl Personal Pension Plan

Job Role
To assist in the achievement of branch sales, profit and customer service targets.

Sales
• Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin through range extensions, own brand etc.
• Grow and develop new and lapsed accounts within defined portfolio against targets working with other sales staff to achieve maximum potential
• Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.

Customer service
• Accurately set up customers and orders on system, completing call logs and reports
• Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
• Manage out of stock items by communicating with purchasing and advising customer accordingly.
• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved

If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!

Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.