Customer Service Executive

Provallar Executive Search; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading global sportswear brand seeks a Wholesale Customer Service Executive to optimize order processing and enhance customer communication in London. This role offers a dynamic environment, requiring strong attention to detail and problem-solving skills to ensure high-quality service for wholesale customers across key markets.

Benefits

Excellent Salary

Bonus

Other perks

Qualifications

• 3 years of experience in customer service, sales admin, or wholesale support.
• Experience with B2B customer accounts and logistics teams.
• Familiar with order tracking tools and multi-channel operations.

Responsibilities

• Accurately input customer orders and coordinate fulfilment.
• Maintain clear communication with warehouse for order processing.
• Provide updates on order and delivery statuses to customers.

Skills

Customer Service

Problem Solving

Cross-functional Collaboration

Job description

Direct message the job poster from Provallar Executive Search

Helping CXOs Develop their careers and teams

WHOLESALE CUSTOMER SERVICE EXECUTIVE FOR for Reebok.

Our client, REEBOK, a global sportswear brand, is seeking a Wholesale Customer Service Executive to join their high-performing commercial operations team.

This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service to wholesale customers across key markets. You’ll work closely with sales, logistics, and warehouse teams to ensure seamless order processing, delivery accuracy, and exceptional client communication.

The position requires a proactive mindset, attention to detail, and strong cross-functional collaboration skills — with the ability to manage multiple customer touchpoints, support fulfilment planning, and problem-solve quickly and efficiently.

The Roles and Responsibilities:

Order Entry and Accuracy

• Accurately input customer orders into the internal system, ensuring all relevant details are captured to avoid errors and processing delays.

Order Allocation and Fulfilment Coordination

• Support the allocation of customer orders in line with stock availability and business priorities.
• Maintain clear and proactive communication with the warehouse to ensure timely order processing, packing, and shipment preparation.

Customer Communication and Order Tracking

• Track order allocations and monitor upcoming shipments to ensure smooth fulfilment.
• Provide timely and transparent updates to customers and internal stakeholders regarding delivery schedules and any potential delays.
• Proactively notify customers of any changes to their order or delivery status, managing expectations effectively.

Cross-Functional Collaboration

• Collaborate with internal teams, including Sales, Logistics, and Operations, to resolve customer issues and ensure end-to-end order accuracy and efficiency.
• Address and escalate any product-related concerns that may impact customer satisfaction or order fulfilment.

Performance Monitoring and Continuous Improvement

• Assist in tracking key performance indicators such as order fulfilment rates, on-time delivery, and customer satisfaction levels.
• Identify recurring issues and contribute to process improvement initiatives aimed at enhancing the overall customer experience.

Candidate Profile

Experience & Background

3 years of experience in customer service, sales admin, or wholesale support—within the fashion, retail, or lifestyle sector.

Previous exposure to international B2B customer accounts, working with sales, warehouse, or logistics teams.

Familiar with customer platforms, order tracking tools, and working in a multi-channel, fast-paced business.

Technical Skills

Confident working with systems such as SAP, Magento, NUORDER, Shopify, or similar order/inventory tools.

Skilled in Microsoft Excel, data entry, and communication via email/CRM.

Comfortable updating product info and assets in customer portals.

Personal Qualities

Organised, hands-on, and resourceful with strong attention to detail.

Calm under pressure and enjoys solving problems quickly and effectively.

Positive, team-oriented, and curious to learn.

Excellent Salary + bonus and other perks.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Supply Chain

• Industries

  Retail Apparel and Fashion, Wholesale Apparel and Sewing Supplies, and Wholesale Footwear

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