Customer Service Executive

Experian Group; Nottingham; On-site; GBP 19,000 - 23,000; Full time

Job summary

Experian is hiring a Customer Service Advisor for the Background Checking team in our Nottingham office. You will handle inbound calls, live chat and email to support clients and candidates through onboarding and employment screening processes.

A commitment to Right First Time interactions will be essential in delivering excellent service and maintaining high standards. This role offers an opportunity to grow within a friendly, high-performing team at Experian, a global data and technology

Qualifications

• Previous customer service experience.
• Experience with Live chat.

Responsibilities

• Handle inbound telephone calls, live chat and email from clients and candidates.
• Support onboarding and employment screening journey with a Right First Time approach.

Skills

Previous Customer service experience

Experience with Live chat

Job description

Role Overview

Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction?

We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office.

Reporting into the Customer Service Manager, you will be part of an important team within Experian.

You will have experience in delivering excellent customer service skills, which you will use to support our clients and customers throughout their onboarding and employment screening journey.

You will support our clients and candidates through inbound telephone calls, live chat and email correspondence. Adopting a 'Right First Time' approach to all interactions.

We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team

Experience and Skills

• Previous Customer service experience
• Experience with Live chat

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affiliated Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together