Customer Service Advisor: Onboarding & Screening

Experian Group; Nottingham; On-site; GBP 19,000 - 23,000; Full time

Job summary

Experian is hiring a Customer Service Advisor for the Background Checking team in our Nottingham office. You will handle inbound calls, live chat and email to support clients and candidates through onboarding and employment screening processes.

A commitment to Right First Time interactions will be essential in delivering excellent service and maintaining high standards. This role offers an opportunity to grow within a friendly, high-performing team at Experian, a global data and technology

Qualifications

• Previous customer service experience.
• Experience with Live chat.

Responsibilities

• Handle inbound telephone calls, live chat and email from clients and candidates.
• Support onboarding and employment screening journey with a Right First Time approach.

Skills

Previous Customer service experience

Experience with Live chat

Job description

Experian is hiring a Customer Service Advisor for the Background Checking team in our Nottingham office. You will handle inbound calls, live chat and email to support clients and candidates through onboarding and employment screening processes.

A commitment to Right First Time interactions will be essential in delivering excellent service and maintaining high standards. This role offers an opportunity to grow within a friendly, high-performing team at Experian, a global data and technology