Customer Service Advisor

Experian Group; Nottingham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Pension

Bupa healthcare

Sharesave scheme

25 days annual leave + 8 bank holidays

Job summary

Experian is recruiting a Customer Service Executive for our Nottingham office, reporting to the team leader, to grow your customer service and administration skills within the Background Checking team.

You will support clients through their employment screening journey, handling components such as criminal record checks, DVLA and international checks with careful attention to detail to ensure accurate decisions. A friendly team environment with clear career progression awaits.

Qualifications

• Proven customer service background or customer-facing experience.
• Able to stay organised and self-motivated to meet deadlines.
• Attention to detail with ability to make accurate decisions.

Responsibilities

• Support clients through the employment screening journey.
• Conduct components of the screening process including criminal checks, DVLA and international checks.
• Collaborate with the team to build confidence and ensure accurate outcomes.

Skills

Customer service

Team player

Organised

Self-motivated

Job description

Role Overview

We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based at our Nottingham office reporting into the team leader. You will be part of an important team within Experian. It allows you to grow both your customer service and administration skills. Additionally, it offers a career path that provides fantastic career progression and learning opportunities.

You will have experience of excellent customer service skills, which you use to support our clients and customers throughout their employment screening journey.

You will conduct several of the component parts of the employment screening process. This will allow you to build your confidence and understanding of multiple screening processes, such as criminal record checks, DVLA and International checks. Working with your team, you will blend together problem solving skills and a keen eye for detail and making accurate decisions.

We are offering the chance for you to build a career within the Customer Services sector. You will work with a friendly team, where you will learn new skills and have the opportunity to work your way up within a renowned business.

Experience and Skills

• We're looking for someone with a proven Customer Service background. Alternatively, we're interested in someone who has had a previous customer-facing role. In this role, they dealt with customers on a daily basis, either face to face or through another medium, such as inbound or outbound telephone calls.
• We're after a team player, who can stay organised and self-motivated to meet deadlines.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and uncapped commission
• Core benefits include pension, bupa healthcare, sharesave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here