Customer Service Executive

Novuna; Newbury; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Novuna is seeking a customer service representative for a 9-month fixed-term contract. The role involves providing excellent service over the phone and email, with a focus on resolving customer queries. Candidates should possess strong communication skills and a passion for customer satisfaction. The position offers flexible hybrid working and a comprehensive benefits package.

Benefits

Flexible hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Digital GP service

24/7 employee assistance

Wellbeing events throughout the year

Qualifications

• Strong verbal and written communication skills.
• Excellent eye for detail and ownership of queries.
• Passionate about delivering exceptional customer experiences.

Responsibilities

• Handle inbound calls and deliver outstanding customer experience.
• Support customers with vehicle quotes or order queries.
• Liaise with specialist teams to resolve customer queries.

Skills

Communication

Customer Service

Computer Literacy

Job description

Are you looking for a customer service role that doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes the extra mile to ensure customer queries are resolved?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow, which is why we're leading the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter, and we're Disability Confident Committed.

What does the role involve?

This is a 9-month fixed-term contract. Working as a member of our Customer Service Team, you'll be the first point of contact for our customers, providing excellent service over the phone and by email to help resolve their queries. To set you up for success, you'll receive industry-leading training to familiarize you with our systems, processes, and customer-first ethos.
Once you've completed your initial training onsite, you'll have the option to work from our Newbury office a minimum of 2 days a week.

Some of your key duties will include:

• Handling inbound calls from customers and delivering an outstanding customer experience
• Supporting customers with vehicle quotes or order queries
• Liaising with specialist teams within Novuna to help resolve customer queries

What are we looking for?

You're passionate about delighting customers and take pride in providing excellent service. You should have strong verbal and written communication skills, an excellent eye for detail, and enjoy taking ownership of queries to resolve them.

Additionally, we look for:

• Passionate individuals who can deliver exceptional experiences
• The ability to listen, empathize, and build rapport with customers
• Strong computer literacy skills and confidence in learning new systems

What can we offer you?

At Novuna, we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and a platform to shine.

Along with a market-benchmarked salary and excellent bonus scheme, our benefits include:

• Flexible hybrid working
• 25 days' holiday, plus bank holidays, with the option to buy or sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, and wellbeing events throughout the year

What's the next step?

Interested? Start your application today and discover what Novuna can offer you.

We are committed to an inclusive and accessible recruitment process. As a Disability Confident Committed employer, we are happy to make reasonable adjustments for candidates with disabilities, neurodivergence, or conditions that may affect performance during our selection process.

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