Customer Service Executive

WR Logistics; Portsmouth; On-site; GBP 25,000 - 26,000; Full time

Job summary

A dynamic logistics company in Portsmouth seeks a Customer Service Executive to manage customer queries, track shipments, and ensure excellent service. Ideal candidates will have experience in customer service within transport or logistics, strong communication skills, and a problem-solving mindset. Join a supportive team with opportunities for career growth.

Benefits

20 days annual leave, increasing with service

Supportive team environment

Opportunities for career growth

Qualifications

• Previous experience in a UK office-based customer service role.
• Proficiency in using CRM systems and Microsoft Office.

Responsibilities

• Manage customer queries via phone and email.
• Track shipments and provide real-time updates.
• Investigate and resolve delivery issues.

Skills

Communication

Problem Solving

Organizational Skills

Multitasking

Tools

CRM Systems

Microsoft Office

Job description

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Location: Portsmouth

Salary: 25,500 - 26,000

Full-time, Permanent

Are you an experienced Customer Service Executive with a background in transport or logistics? Do you thrive in a fast-paced environment, providing top-tier service and support? If so, we want to hear from you!

We are looking for a Customer Service Executive to join a dynamic and growing company based in Portsmouth. In this role, you will be the first point of contact for customers, ensuring smooth and efficient operations while delivering excellent customer service.

Key Responsibilities for a Customer Service Executive

• Manage customer queries via phone and email, providing timely and effective resolutions
• Track shipments, and provide real-time updates to customers
• Investigate and resolve delivery issues, ensuring minimal disruption to operations
• Maintain accurate records in the system and generate reports as required, including KPI's
• Work collaboratively with internal departments to enhance customer experience
  
  

What we are Looking For

• Previous experience in a UK office-based customer service role (within transport, logistics, or supply chain is desirable)
• Strong communication skills with a proactive and problem-solving mindset
• Ability to multitask and work under pressure in a fast-moving environment
• Proficiency in using CRM systems and Microsoft Office (Excel, Word, Outlook)
• A keen eye for detail and excellent organisational skills
• A professional and polite "can do" attitude
  
  

What is in It for You?

• Competitive salary of 25,500 - 26,000
• 20 days annual leave, increasing with service
• Supportive team environment with opportunities for career growth
• A chance to work with a well-established and reputable firm
  
  

If you have the skills and experience we're seeking, apply today!

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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