Customer Service Executive

Working Solutions Recruitment; Milton Keynes; On-site; GBP 30,000; Full time

Job summary

A leading recruitment company is seeking a Customer Service Executive in Milton Keynes. The role involves managing customer inquiries, preparing quotes, and supporting the sales team, with a strong emphasis on exceptional client service. Additional employee benefits include life insurance, private health insurance, and a discretionary bonus scheme.

Benefits

Life insurance 3x salary

Private Health Insurance

23 days holiday plus additional days

Lunch provided

Free onsite parking

Employee Referral Scheme

Long Service Awards

Employee of the Month

Discretionary bonus scheme

Qualifications

• Strong customer service skills required to handle inquiries and requests.
• Proficient in CRM software for recording customer details.
• Ability to extract and organize information from client schedules.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries professionally.
• Collaborate with teams to provide project updates and maintain communication.
• Prepare and provide accurate quotes to clients based on inquiries.

Skills

Customer-centric mindset

Interpersonal skills

Telephone manner

Technical support knowledge

Ability to learn quickly

Job description

Social network you want to login/join with:

Customer Service Executive, Milton Keynes

col-narrow-left

Client:

Working Solutions Recruitment

Location:

Milton Keynes, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

85976c74f8eb

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

WSR are looking for a Customer Service Executive to join the team of our esteemed client based in Milton Keynes.


Location: Milton Keynes - Office Based

Salary: £30k

Working Hours: Monday to Thursday 07:30am to 4:30pm. 3:30pm finish on a Friday

Reports To: Head of Project Sales

Customer Service Executive Job Overview

The Customer Service Executive plays a crucial role in ensuring exceptional customer experiences by handling front-line communications and coordinating incoming inquiries through phone, email, and online chat. This role involves converting inquiries into tasks for the estimators, supporting the sales team, and contributing to the smooth operation of the department. The ideal candidate will thrive in a team-oriented environment and embody the culture and core values.

Customer Service Executive Responsibilities and Duties

Serve as the first point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally.

Handle incoming telephone and email inquiries, ensuring all details are accurately recorded in the CRM system.

Collaborate with internal teams to provide timely project updates and maintain seamless communication with clients.

Qualify and process incoming inquiries, offering technical support for the brand.

Set up quoting tasks by extracting and organizing relevant information from client schedules in PDF to Excel format.

Prepare and provide accurate quotes to clients.

Answer incoming calls promptly and with enthusiasm and professionalism.

Respond to inquiries or coordinate with appropriate team members within required timescales.

Utilize internal technical product training to confidently address questions via phone, email, or online chat.

Confident and caring telephone manner

Strong customer-centric mindset

Honesty and integrity

Excellent interpersonal skills

Ability and eagerness to learn quickly

Monday to Friday 7:30am – 4:30pm (3:30pm finish on Friday’s)

Life insurance 3x salary

Private Health Insurance 23 days holiday (with an additional 1 day per full year employed increasing up to additional 5 days) plus Bank Holidays

Lunch provided for all employees/breakfast items supplied.

Free onsite parking

Employee Referral Scheme

Long Service Awards

Employee of the Month

Discretionary bonus scheme (after probationary period)