Customer Service Executive

Asthon A/S; Wrexham; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their team in Wrexham. This permanent role offers a competitive salary and the opportunity for training and development. The successful candidate will handle incoming calls, manage customer accounts, and ensure efficient order processing. With a focus on teamwork and excellent communication skills, this position is ideal for those looking to grow in a supportive environment. Join a reputable company that values its employees and offers career progression opportunities.

Benefits

Free parking on-site

Training and development opportunities

Increase in pay after 2 years of service

Qualifications

• Must possess an excellent telephone manner.
• Previous customer service experience in an office environment is essential.

Responsibilities

• Handle incoming calls ensuring KPIs are met.
• Proactively manage accounts and communicate delays effectively.
• Input orders on the same day they are received.

Skills

Excellent telephone manner

Customer service experience

Basic computer skills

Teamwork

Job description

Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Customer Service Executive to work at their facility on Wrexham Industrial Estate

For The Successful Customer Service Executive Client Is Offering

• £24,683.75 per annum
• Monday - Friday - Either; 8:45 am -5:15 pm / 9 am - 5:30 pm (Saturday Rota Approx 1 in 6 weeks once trained)
• Permanent role with a reputable company
• Training and development opportunities
• Free parking on-site
• Increase in pay after 2 years services
  
  

The role – Customer Service Executive

• Handling incoming calls ensuring KPIs are met
• Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively
• To answer technical questions
• Inputting orders on the same day as they're received
• To provide support with order entry and returns
• Accurate data entry
  
  

What our client is looking for in a Customer Service Executive:

• Must possess an excellent telephone manner - ESSENTIAL
• Previous customer service experience working in an office environment - ESSENTIAL
• Experience in dealing with customers
• Basic computer skills
• Must be able to work effectively as part of a team
  
  

Key Skills Or Similar Job Titles

Customer Service Agent, Customer Service Executive, Customer Service Advisor, Customer Service Assistant

Commutable From

Wrexham, Deeside, Ruabon, Chirk, Oswestry, Broughton

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.