Customer Service Executive

Trisk Management & Consultancy; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to deliver outstanding experiences at their Liverpool branch. This role is perfect for a customer service superstar eager to learn and grow within the automotive sector. As a Product Genius, you will engage with customers, assist them through the sales journey, and ensure they find the perfect vehicle. With a commitment to training and career progression, this position offers a dynamic environment where your contributions can truly make a difference. Join a team that values collaboration and celebrates diverse perspectives, and take the first step toward a rewarding career in car sales.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Confident communicator with a positive attitude and eagerness to progress.
• Ability to work independently and as part of a team.

Responsibilities

• Prepare the showroom and assist with presentation and advertising.
• Support the Sales department and enhance customer experience.
• Organise and accompany customers on test drives.

Skills

Confident communication

Positive attitude

Willingness to go the extra mile

Teamwork

Initiative

Eagerness to progress

Education

Full UK driving licence

Job description

Join to apply for the Customer Service Executive role at Trisk Management & Consultancy.

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Renault/Dacia branch in Liverpool and help customers get excited about our products.

Why choose us?

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours
You'll work a five-day week on a set rota that includes weekends (40 hours per week).

About The Role

At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Essential Skills

• You'll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it's vital you are eager to progress within this role to car sales

Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Administrative and Support Services