Customer Service Executive

TN United Kingdom; Colchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A forward-thinking company is seeking a Customer Services Executive to join their vibrant team. This role offers a fantastic opportunity to enhance customer satisfaction through exceptional service. You will be the first point of contact for customer inquiries, ensuring prompt and efficient responses. The position requires strong organisational skills and attention to detail, making it ideal for someone who thrives in a fast-paced environment. With comprehensive training and a supportive atmosphere, this role promises personal and professional growth while contributing to the company's stellar reputation in customer care.

Benefits

Comprehensive induction and training programme

Access to customer service training programmes

Free snacks and hot drinks

Monthly staff meetings with free lunch

22 days of paid holiday plus bank holidays

Qualifications

• Previous experience in customer service or sales administration is essential.
• Strong IT skills, particularly with MS Office applications.

Responsibilities

• Serve as the first point of contact for customer inquiries via various channels.
• Process orders and maintain accurate customer records.

Skills

Customer Service Experience

MS Office Proficiency

Organisational Skills

Attention to Detail

CRM Systems Experience

Job description

Social network you want to login/join with:

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills and attention to detail make a real difference?

We are recruiting on behalf of our client, a highly regarded organisation in their industry, for a Customer Services Executive to join their dynamic team. This is a fantastic opportunity to play a key role in maintaining and enhancing the company’s reputation for outstanding customer care.

Key Responsibilities:

• Be the first point of contact for all customer enquiries via phone, email, and web chat, ensuring calls are answered promptly and efficiently.
• Process orders, quotations, and returns accurately, while keeping customers informed of any delays or shortages.
• Maintain and update customer records, ensuring all information is accurate and up-to-date.
• Liaise with internal departments, including procurement and account managers, to meet customer needs.
• Monitor courier deliveries, follow up on exceptions, and inform customers and account managers of any issues.
• Attend daily and monthly team meetings to stay aligned with company goals and updates.
• Provide exceptional customer service by handling enquiries with professionalism and enthusiasm.

Requirements

• Previous experience in customer service, sales administration, or a similar role.
• Strong IT skills, including proficiency in MS Office (Word, Excel, Outlook, Teams).
• Excellent telephone manner with the ability to build rapport quickly.
• Highly organised, with exceptional attention to detail and time management skills.
• A proactive team player with a commitment to delivering outstanding service.
• Experience with CRM systems and order processing is an advantage.

What’s on Offer:

• Comprehensive induction and training programme, including detailed product knowledge and system training.
• Opportunity to work in a supportive and collaborative environment.
• Access to customer service training programmes for professional development.
• Bonus
• Hours- 7.30-4.30
• Free snacks and hot drinks
• Monthly staff meetings with free lunch
• 22 days of paid holiday plus bank holidays increasing to 25 days with service