Sales & customer service executive

House Of Willow Alexander; Sidcup; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Sales & Customer Service Executive in Sidcup. This full-time, on-site role focuses on managing customer inquiries and ensuring satisfaction while contributing to customer service strategies. Ideal candidates will possess excellent communication skills and a strong problem-solving ability. Experience in horticulture or garden maintenance is a plus, making this an exciting opportunity for those passionate about customer service and sustainable living. Be part of a team dedicated to enhancing home and garden experiences while caring for the planet.

Qualifications

• Strong problem-solving and organizational abilities.
• Experience in horticulture or garden maintenance is a plus.

Responsibilities

• Manage customer inquiries and ensure customer satisfaction.
• Handle sales processes and maintain customer relationships.

Skills

Interpersonal Skills

Customer Satisfaction

Customer Support

Excellent Communication Skills

Problem-Solving Skills

Organizational Abilities

Education

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Job description

Job Description

Company Description

The House of Willow Alexander is a sustainable Home and garden living brand dedicated to helping busy homeowners care for their homes and gardens without impacting the planet.

A London leader in in house design and maintenance services including : garden design and build, Garden maintenance, cleaning, window and exterior cleaning, handyman services and more.

Role Description

This is a full-time on-site role for a Sales & Customer Service Executive located in Sidcup. The Sales & Customer Service Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, providing customer support, and overseeing customer service management. Additional tasks include handling sales processes, maintaining customer relationships, and contributing to the development of customer service strategies.

Qualifications

• Interpersonal Skills, Customer Satisfaction, and Customer Support
• Customer Service and Customer Service Management
• Excellent communication skills, both written and verbal
• Strong problem-solving and organizational abilities
• Ability to work independently and efficiently in an on-site environment
• Experience in the horticulture or garden maintenance (and any other service)industry is a plus
• Bachelor's degree in Business, Marketing, or related field is preferred