Service & Projects Administrator

Johnson Controls; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Free onsite parking

Dress Down Fridays

25 days annual leave (pro-rated)

Job summary

Johnson Controls in London is seeking a Service & Projects Administrator to support the Service and Projects teams. The role focuses on coordinating engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities.

The successful candidate will be organised, communicative, and capable of juggling multiple priorities in a fast-paced environment. Johnson Controls offers a competitive salary, a generous bonus scheme, and comprehensive benefits.

Qualifications

• Previous experience in an administration or coordination role.
• Strong organisational and planning skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams).

Responsibilities

• Coordinate service calls, engineer schedules and customer appointments.
• Support project administration and maintain project documentation.
• Raise purchase orders and coordinate materials and deliveries.
• Assist with customer invoicing and contract administration.
• Schedule planned preventative maintenance visits (PPMs).
• Maintain accurate records and provide administrative support across the business.
• Liaise with customers, suppliers, engineers, and internal teams.

Skills

Administration

Coordination

Organisational skills

Planning

Communication

Customer service

Multitasking

Attention to detail

Microsoft Office

Tools

Outlook

Excel

Word

Teams

CRM systems

Job description

## Service & Projects AdministratorApply: London-London-UK: Full time: Posted Today: WD30279465We are looking for a **Service & Projects Administrator** to support our Service and Projects teams, ensuring the smooth coordination of engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities.This is a varied role ideal for someone who enjoys working in a fast-paced environment, staying organised, and delivering excellent customer service.### What you'll do:• Coordinate service calls, engineer schedules, and customer appointments • Support project administration and maintain project documentation • Raise purchase orders and coordinate materials and deliveries • Assist with customer invoicing and contract administration • Schedule planned preventative maintenance visits (PPMs) • Maintain accurate records and provide administrative support across the business • Liaise with customers, suppliers, engineers, and internal teams### What we're looking for:**Must-Have:** • Previous experience in an administration or coordination role • Strong organisational and planning skills • Excellent communication and customer service skills • Ability to manage multiple priorities and meet deadlines • Good attention to detail and accuracy • Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)**Nice-to-Have:** • Experience in a service, engineering, facilities management, fire, security, or construction environment • Experience with CRM or service management systems • Knowledge of service contracts or preventative maintenance scheduling## What we offer• **Competitive Salary:** Reflecting your skills and experience • **Lucrative Bonus:** Very achievable target based bonus scheme • **Generous Leave:** 25 days annual leave (pro-rated in hours) • **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave • **Comprehensive Benefits:** o Pension plan (up to 7% employer match) o Life assurance o Employee assistance program o Referral scheme • **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts • **Career Development:** Extensive growth and advancement opportunities • **Free Onsite Parking:** Hassle-free commuting • **Dress Down Fridays:** Casual attire to wrap up the week## About Johnson ControlsJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.#LI-MS2 #LI-Onsite