Customer Service Delivery Representative - Kendal

Enterprise Holdings; Brighton; On-site; GBP 28,000 - 34,000; Full time

Job summary

Enterprise Holdings in Kendal is hiring a Customer Service Representative to welcome customers renting vehicles and guide them through the process from start to finish.

This 45-hour-per-week role requires flexibility across a seven-day operation; you will handle rentals, explain options, perform vehicle checks, and ensure paperwork is complete.

The salary is £30,911.40 per year, with focus on delivering outstanding service and building strong customer relationships.

Qualifications

• Experience delivering friendly, efficient customer service.
• Ability to communicate clearly and listen attentively.
• Capable of handling multiple tasks in a fast-paced environment.
• Willingness to work varied shifts including evenings and weekends.

Responsibilities

• Greet customers and guide them through the rental process from start to finish.
• Arrange delivery and collection of vehicles across the region.
• Provide information on vehicle options, rates, and add-ons like insurance and GPS.
• Process rental agreements accurately with required documents.
• Inspect vehicles with customers and explain return procedures.
• Address customer inquiries and resolve issues promptly.
• Follow policies on vehicle maintenance, safety, and security.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Flexibility

Job description

Overview

We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative in ourCumbria Area. This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This a position starting immediately. This role requires flexibility with shifts available across seven days a week.

The pay for this position will be£30,911.40 per annum.

The number of contracted hours will be 45 per week - flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

• Greet customers warmly upon their arrival, assisting them with the rental process from start to finish
• Delivery and collection of vehicles across the region
• Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems
• Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer
• Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures
• Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively
• Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements

Qualifications

Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised.

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
• Previous experience in customer service.
• Strong attention to detail and the ability to multitask in a busy environment.
• Strong work ethic and positive attitude.
• The flexibility to work a variety of shifts, including evenings and weekends.

Additional Information:

• Please let us know about any accommodations you may need to participate in therecruitment process.
• No drug or alcohol related offence within the last five years is permitted.
• You must be over 21 years of age for insurance purposes.
• You must have a full manual UK or EU drivinglicence.
• Location: Kendal