Customer Assistance Representative - Bristol

Enterprise Holdings; Brighton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension

Life Assurance

GP appointments (virtual)

25 days annual leave

Job summary

Enterprise Mobility in Bristol is seeking a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team. You will deliver exceptional service in person, by phone, and email, manage bookings, and support account management.

The role offers a clear training roadmap with progression opportunities to senior roles and access to development programmes, with a Monday–Friday schedule and generous annual leave.

Qualifications

• Strong communication and customer care skills.
• A flexible approach to work.
• Experience handling enquiries via email, phone, and face-to-face.

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email.
• Managing vehicle bookings and fleet systems.
• Building strong customer relationships and supporting account management.
• Handling administration, problem-solving, and operational tasks.
• Helping the business grow by boosting income and cutting costs.
• Working both independently and as part of a fast-paced, high-performing team.

Skills

Customer service

Communication

Flexible working

Handle inquiries

Driving Licence

Excel / Outlook

Tools

Excel

Outlook

Job description

Overview

Competitive Salary + Career Progression

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. AtEnterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focusedCustomer Assistance Representativeto join ourFlex-E-Rent team in Bristol.

Why Join Us?

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work-Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave– 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
• Employee Perks– Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Location

Enterprise Flex-E-Rent, 119 Burcott Rd, Avonmouth, Bristol BS11 8AD

Responsibilities

What You’ll Be Doing

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team

Qualifications

What We’re Looking For

• Strong communication and customer care skills
• A flexible approach to work
• Experience handling enquiries via email, phone, and face-to-face
• A full UK/EU Manual Driving Licence is required for this role
• Business-level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)
• In accordance withcurrent government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system.