Customer Service & Vehicle Delivery Specialist

Enterprise Holdings; Brighton; On-site; GBP 28,000 - 34,000; Full time

Job summary

Enterprise Holdings in Kendal is hiring a Customer Service Representative to welcome customers renting vehicles and guide them through the process from start to finish.

This 45-hour-per-week role requires flexibility across a seven-day operation; you will handle rentals, explain options, perform vehicle checks, and ensure paperwork is complete.

The salary is £30,911.40 per year, with focus on delivering outstanding service and building strong customer relationships.

Qualifications

• Experience delivering friendly, efficient customer service.
• Ability to communicate clearly and listen attentively.
• Capable of handling multiple tasks in a fast-paced environment.
• Willingness to work varied shifts including evenings and weekends.

Responsibilities

• Greet customers and guide them through the rental process from start to finish.
• Arrange delivery and collection of vehicles across the region.
• Provide information on vehicle options, rates, and add-ons like insurance and GPS.
• Process rental agreements accurately with required documents.
• Inspect vehicles with customers and explain return procedures.
• Address customer inquiries and resolve issues promptly.
• Follow policies on vehicle maintenance, safety, and security.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Flexibility

Job description

Enterprise Holdings in Kendal is hiring a Customer Service Representative to welcome customers renting vehicles and guide them through the process from start to finish.

This 45-hour-per-week role requires flexibility across a seven-day operation; you will handle rentals, explain options, perform vehicle checks, and ensure paperwork is complete.

The salary is £30,911.40 per year, with focus on delivering outstanding service and building strong customer relationships.