Customer Service & Data Management Advisor

Crown Information Management; Enfield; On-site; GBP 21,000 - 32,000; Full time

Job summary

Crown Information Management, part of the Crown Worldwide Group, is seeking a practical and proactive Customer Service Administrator to join our team in Enfield. You will handle client accounts, process orders, manage invoicing, and support internal teams, applying attention to detail and fast learning with IT systems.

The role offers a hands-on path in a global information management environment, with training provided and opportunities to develop skills in data handling, reporting, and

Qualifications

• 1-2 yrs customer service and administration experience.
• Experience using Microsoft Word, PowerPoint and Excel.
• Ability to learn IT systems quickly.
• High level of attention to detail and accuracy.
• Willingness to work in a fast-paced environment.

Responsibilities

• Update internal systems with client information, create and update accounts.
• Resolve customer issues by liaising with customers and following through to resolution.
• Process financial transactions such as invoicing accurately.
• Develop reports and support internal stakeholders with service level agreements.
• Handle orders from clients and inform teams of requirements.
• Provide basic training to customers on Crown web portals.
• Support reception and maintain building security.
• Assist other internal teams and maintain proactive customer support.

Skills

Customer service

Administration

MS Office

IT systems

Attention to detail

Tools

Invoicing software

RSSQL

Job description

Crown Information Management, part of the Crown Worldwide Group, is seeking a practical and proactive Customer Service Administrator to join our team in Enfield. You will handle client accounts, process orders, manage invoicing, and support internal teams, applying attention to detail and fast learning with IT systems.

The role offers a hands-on path in a global information management environment, with training provided and opportunities to develop skills in data handling, reporting, and