Customer Service & CRM Coordinator

Just Temps; Sudbury; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Holiday pay

Pension

Employee rewards with 1,400 offers

Job summary

Just Temps is recruiting an experienced Customer Service Co-ordinator for a well-established manufacturer in Sudbury, Suffolk. This busy, office-based role is long-term temporary with an immediate start and a 8:30am-5:00pm, Monday to Friday schedule.

You will manage customer care and warranty service requests, liaising with customers, clients, service engineers and colleagues to ensure timely updates. Strong administration and MS Word/Excel skills are essential.

Qualifications

• Experience in customer service within a busy office environment.
• Administration or customer service coordination experience is advantageous.
• Excellent attention to detail and accuracy; strong MS Office skills.

Responsibilities

• Receive and action customer service requests from clients.
• Log service requests into the CRM with complete information.
• Contact clients to arrange appointments and updates.
• Maintain customer portals with progress on outstanding service calls.
• Update and manage the Excel service diary for appointments/workloads.
• Order and action parts required to complete service works.
• Monitor incomplete or outstanding service calls and progress.

Skills

Customer service

Administration

Attention to detail

Fast-paced environment

Tools

Excel

Word

CRM systems

Job description

Just Temps is recruiting an experienced Customer Service Co-ordinator for a well-established manufacturer in Sudbury, Suffolk. This busy, office-based role is long-term temporary with an immediate start and a 8:30am-5:00pm, Monday to Friday schedule.

You will manage customer care and warranty service requests, liaising with customers, clients, service engineers and colleagues to ensure timely updates. Strong administration and MS Word/Excel skills are essential.