Customer Service Coordinator — Fast-Paced B2B Packaging

Macfarlane Group; Cricklade; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

23 days annual leave

Long service awards (10-40 years)

Contributory pension scheme

Free on-site parking

Employee assistance program (EAP)

Job summary

GWP, part of Macfarlane PLC, is seeking a Customer Service Coordinator to join a small, conscientious sales team in the UK. You will handle customer enquiries, provide accurate estimates, process orders and coordinate each stage from design through delivery.

The role requires strong numeracy, excellent communication, and solid administrative skills. Hours are 37.5 per week (Mon-Fri 09:00-17:00) with a generous bonus scheme and company benefits.

Qualifications

• Previous demonstrable experience of working within a similar fast-paced customer service (preferably B2B) or sales administration orientated role.
• Effective communication skills allowing for the provision of excellent customer service
• Strong office/administrative skills including high levels of numeracy and literacy
• The ability to learn and follow correct procedures and processes
• Well-presented and punctual

Responsibilities

• Build rapport with the sales team and internal departments delivering excellent service.
• Producing accurate estimates, order processing and logging enquiries from customer/sales team briefs and using bespoke software applications which are integral to GWP.
• Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
• Liaising and building working relationships with key suppliers. Co-ordinating each stage of the enquiry process from design through to the order and delivery.
• Prioritising own workload with attention to detail and multitasking.
• Learning order processing procedure so that this function can be covered when required (to cover colleague's annual leave etc.)

Skills

Customer service

Communication

Numeracy

Organisation

Attention to detail

Job description

GWP, part of Macfarlane PLC, is seeking a Customer Service Coordinator to join a small, conscientious sales team in the UK. You will handle customer enquiries, provide accurate estimates, process orders and coordinate each stage from design through delivery.

The role requires strong numeracy, excellent communication, and solid administrative skills. Hours are 37.5 per week (Mon-Fri 09:00-17:00) with a generous bonus scheme and company benefits.