Customer Service Coordinator

00322 Hill-Rom Limited GBR; Thropton; On-site; GBP 20,000 - 32,000; Full time

Job summary

Baxter in the United Kingdom is seeking a Customer Service Coordinator to own post‑sales service delivery, working with engineering, operations and customers to improve uptime and safe operation. You will handle inquiries by phone and email, document complaints, create service work orders and coordinate preventative maintenance to ensure high levels of customer satisfaction and reliability.

The role requires clear communication, fast prioritization, and a hands-on, customer‑focussed mindset

Qualifications

• Excellent communication skills on different levels.
• Ability to switch quickly between tasks and processes.
• Strong time management / planning skills.
• Ability to identify process improvement opportunities and escalte it to Management.
• Relevant practical experience or education aligned with the role.

Responsibilities

• Provide after‑sales customer service, assuring high customer satisfaction.
• Answer customers’ inquiries (phones support and email to case management) in an efficient, accurate and professional manner.
• Formally document customer complaints / service notifications and interactions, in line with company guidelines.
• Create service work orders for customer repair requests.
• Process all requests from customers to supply, remove and service products.
• Provide customer quotations for repairs.
• Add service contracts to the system and set Preventative Maintenance plans.

Skills

Communication

Multitasking

Time management

Process improvement

Experience/Education

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Customer Service Coordinator

Take ownership of equipment performance and technical reliability, working with engineering, operations and customers to improve uptime, service and safe operation. As Customer Service Coordinator, you’ll combine hands‑on delivery with the judgement to prioritise issues, solve problems and keep important work moving.

What you’ll be doing

• Provide after‑sales customer service, assuring high customer satisfaction.
• Answer customers’ inquiries (phones support and email to case management) in an efficient, accurate and professional manner.
• Formally document customer complaints / service notifications and interactions, in line with company guidelines.
• Create service work orders for customer repair requests.
• Process all requests from customers to supply, remove and service products.
• Provide customer quotations for repairs.
• Add service contracts to the system and set Preventative Maintenance plans.

What you’ll bring

• Excellent communication skills on different levels.
• Ability to switch quickly between tasks and processes.
• Strong time management / planning skills.
• Ability to identify process improvement opportunities and escalte it to Management.
• Relevant practical experience or education aligned with the role.

What are some of the benefits of working at Baxter?

This role gives you the scope of a global healthcare organisation while keeping your contribution close to the work, customers and products it supports.

#LI-MT1 #IND-UKOPS #IND-UKCOM #LI-BAXGEN

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, let us know the nature of your request along with your contact information.

No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.