Customer Service Coordinator

Equals One Ltd; Swindon; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Full training provided

Holiday entitlement

Job summary

TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on—from the moment their installation is booked, through aftercare. You’ll be the central point of contact between customers, installers, service engineers and the office team, ensuring every job runs smoothly and every customer feels well looked after.

Hours are Monday–Friday, 8:00am–4:00pm at Headlands Grove Trading Estate, SN2 7JQ.

Qualifications

• Friendly, professional telephone manner.
• Strong organisational skills and attention to detail.
• Comfortable multitasking in a busy office.

Responsibilities

• Call customers ahead of installation to explain processes.
• Log and follow up on any concerns after installation.
• Schedule engineers' diaries and manage appointments.

Skills

Customer Service

Telephone manners

Organisation

Attention to detail

Computer literacy

Multitasking

Calm problem-solving

Tools

CRM system

Job description

TWC HOME GROUP

Customer Service Coordinator

Join the team keeping our customers informed, reassured and looked after

Reports to: Operations Manager

Department: Installation Office

Hours: Monday–Friday, 8:00am–4:00pm

Location: Headlands Grove Trading Estate, SN2 7JQ

Salary & Package: £25,000 per annum + holidays.Full training provided.

About the Role

TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on — from the moment their installation is booked, right through to aftercare.You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after.

What You'll Be Doing

Customer Communication

• Call customers ahead of installation to talk them through what will happen on the day.
• Explain arrival times, site preparation and what to expect.
• Answer questions and keep customers reassured throughout.

Aftercare

• Call customers after installation to check they're happy.
• Log any concerns and arrange prompt follow-up.
• Encourage happy customers to leave a review.

Service & Remedial Management

• Take service calls and work out what's needed to put things right.
• Raise service reports and order any parts required.
• Track remedial jobs through to completion.

Scheduling & Logistics

• Manage service engineers' diaries and book appointments efficiently.
• Confirm and rearrange appointments as needed.
• Make sure engineers have everything they need before heading out.

Reception & Office Support

• Answer incoming calls and direct them to the right person.
• Take accurate messages and monitor the inbox.
• Support the Installation Office with day-to-day admin.
• Help keep schedules and customer records up to date.

What We're Looking For

Essential

• A friendly, professional telephone manner.
• Strong organisational skills and attention to detail.
• Comfortable multitasking in a busy office.
• Good computer literacy.
• A calm, problem-solving approach.
• Previous customer service experience.

Desirable

• Experience in windows, doors or home improvements.
• Experience scheduling engineers or installation teams.
• Understanding of warranty or remedial processes.
• Experience using a CRM system.

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.You may be contacted directly by the employer should they wish to progress your application.Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.