Customer Service Coordinator

Randstad Enterprise; Poole; Hybrid; GBP 1,804,793 - 2,570,463; Full time

Job summary

A leading recruitment agency is seeking a Fault Coordinator in Poole. This role is key to managing faults in a vital traffic signal maintenance contract. Responsibilities include effective communication, fault allocation, and ensuring customer requirements are met. Ideal candidates will possess strong attention to detail and digital literacy. The position offers a rate of £15.88 per hour, with a mix of office and remote shifts after training. This is a 9-month contract with potential temp to perm opportunities.

Responsibilities

• Handle telephony and e-mail correspondence.
• Allocate faults to Field Service engineers effectively.
• Report faults and check information for operational productivity.
• Manage fault attendance feedback from Field Service engineers.
• Liaise with third parties to manage faults appropriately.
• Ensure customer contract requirements are delivered.
• Escalate risks or issues to a Senior Fault Coordinator.

Skills

Precision & Accuracy

Digital Literacy

Operational Communication

Practical Problem-Solving

Tools

Office 365

Job description

This range is provided by Randstad Enterprise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Randstad Enterprise

Job title - Fault Coordinator

Location: Poole

Contract length: 9 months (potential temp to perm)

Full time office whilst training, 4-5 months. Then 2 out of 4 shifts can be at home as long as confirmed with the manager.

Rate: £15.88 per hour PAYE

Hours: We are a 365 24/7 department, the shifts rotate through weekends and bank holidays.

Shift rotation: 4 on 4 off shift rotation 6am – 5:30pm / 7am – 6:30pm / 8am – 7:30pm

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently recruiting for a Fault Coordinator on behalf of a global leader in intelligent traffic systems.

The Role:

This role is responsible for the effective handling of faults in line with our customer’s contract requirements working on a prestigious and essential availability-based traffic signal maintenance contract.

You will develop an expert understanding of our customer’s requirements and support our London Field Services team, contributing towards the long-term development of the Service Operations Centre and helping to establish our department within the company, with both internal and external customers.

Responsibilities:

• Telephony and e-mail correspondence.
• Intelligent allocation of faults to Field Service engineers including those that are time sensitive and urgent to maximize output and limit travel, also ensuring that faults are dispatched to an appropriately skilled engineer.
• Ensuring that all faults are reported, and information appropriately checked to support high levels of operational productivity.
• Managing fault attendance feedback from our Field Service engineers and ensuring this is recorded on the customer system accurately in line with contract requirements.
• Liaising with various third parties to ensure faults are appropriately managed.
• Liaising with our customer to deliver their contract requirements.
• Escalating risks or issues to a Senior Fault Coordinator or Team Leader

Key Skills and experience required:

• Precision & Accuracy: Exceptional attention to detail when managing data entry and updating internal systems.
• Digital Literacy: Proficiency in Office 365, including managing high-volume email correspondence and maintaining organized spreadsheets.
• Operational Communication: Strong verbal and written communication skills, with the ability to act as a bridge between customers and field engineers.
• Practical Problem-Solving: Ability to analyse information and provide logical solutions in a fast-paced operational setting.

RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us on the below or -

If this isn’t the role you’re looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:

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Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service, Administrative, and General Business
• Industries: Technology, Information and Media, Appliances, Electrical, and Electronics Manufacturing, and Telephone Call Centers

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