Technical Services Coordinator

CBRE Global Workplace Solutions (GWS); London; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading workplace solutions provider in London seeks a Technical Services Coordinator to oversee the daily operations and maintenance provisions. The ideal candidate should have strong leadership skills, be customer-focused, and ensure compliance with health and safety regulations. This full-time role offers a salary range of £50,000.00 to £55,000.00.

Qualifications

• Experience in facilities management or technical services.
• Strong initiative to keep facilities running smoothly.
• Ability to manage safety and compliance effectively.

Responsibilities

• Supervise Technical Services aspect of facility management.
• Lead maintenance provision across multiple sites.
• Ensure compliance with quality, health, safety, and environmental policies.

Skills

Leadership skills

Customer focus

Proactivity

Safety compliance

Job description

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Responsible for the day-to-day supervision of the Technical Services element of the facility management contract including the engineering teams and contractors, proactively leading the maintenance provision, assisting with project delivery across multiple sites.
The ideal candidate will be customer focused, have leadership skills, be highly motivated, proactive and show great initiative to keep the Facilities running smoothly.

Quality, Health, Safety and Environment


● It is the overall objective for all of our roles to participate in creating and enhancing our safety culture
● To support this you'll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
● To bolster safety practices you will review method statements, MSDS's and ensure relevant permits to work are issued prior to work commencing through the online permitting system
● You are accountable for the legislative compliance in relation to Health and Safety for all building operations activities and ensure compliance with CBRE/Client policies and procedures
● Safety is achieved through complying with process you will ensure that Method Statements and Risk Assessments are reviewed and all actions identified are carried out to ensure safe working practices
● Safety of the team is a key focus and you ensure a safe & healthy working environment, through compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements
● When changes are made to policies, procedures and standards you are responsible for communication of these to the technicians and ensuring they are being followed, reporting any breaches to the Technical Service Manager
● You actively identify equipment that does not meet existing or upcoming statutory, Health and Safety or environmental regulations and report your findings to your manager
● You will notify your line manager immediately of any breaches of Health & Safety
● You actively foster, in cooperation with CBRE and our Clients personnel, an ethos and culture of safety awareness where safety is accepted as an integral part of the overall business
● Work with CBRE personnel, contractors and visitors to ensure that all safety policies, procedures and regulations are fully adhered to across the facilities on an ongoing basis for the technical services
● CBRE has deployed well developed and thorough QHSE Log books you are expected to Maintain these as required and this is fundamental to your role
● You strive for ZERO reportable accidents / incidents as result of CBRE action or inaction (CBRE Corporate / Country Legislative reportable requirement)
● You ensure the Integrated Environmental Health and Safety Management Systems are adhered to at all times
● You will lead a culture of safe working and compliance capturing RISE Behaviours
● You will actively engagement with CBRE communications and announcements
● Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners
● To evidence our commitment to safety you ensure all safety audits of buildings, plant rooms and roof areas are carried out
● To safeguard everyone using the space you ensure QHSE actions are remediated and closed within the specified time frame

Operations

● You lead or contribute to team huddles and meetings where applicable
● You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
● You ensure ad hoc support requests are recorded within CBRE systems
● You continually assess all plant and equipment meets existing and upcoming legislation and that all equipment is maintained in accordance with agreed specifications
● Engagement with customers is key and you are proactive in ascertaining their needs and concerns and provide them confidence in the service to be delivered
● You should actively seek to inform all relevant team members of any instances where service could be impacted at the time it occurs
● Data is vital and you work hard to maintain its integrity in order to produce suitable periodic and ad hoc informative reports as requested by our Client or CBRE management.
● You act as the focal point for all matters regarding the impact on the customers and their facilities
● Quality is an essential part of delivery you regularly engage in assurance monitoring and spot checks on self perform planned, reactive works and third party works
● You provide guidance relating to the delivery of technical services required to support the operation of all building operating systems
● You are responsible for ensuring that the work plan is managed to the maximum effect
● You understand the importance of the CMMS system (Service Insight Si7) and the dependance on accurate data as such you ensure the system reflects accurate asset lists, maintenance records /specifications, preventative plans and historic records
● Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for the region
● You effectively communicate progress in the work plan, possible delays or changes of the work completion date to your line manager and client
● Champion the ongoing development of the CMMS system and ensure standard consistent working practices allow for the further utilisation of functionality across the region when available.
● You actively seek data for improvement and utilise the information from the CMMS system to inform business decisions and produce MI for the client.



People


● You drive a culture of high motivation, recognition and engagement, ensuring all reports have development plans whilst actively encouraging training
● Team success is of high importance to you and as such you seek to constantly motivate performance and embed Performance Management cycle
● You understand team development and strength areas and ensure opportunities for growth and succession planning, you coach team members using CBRE core training matrix as a guide
● You provide management guidance and lead the team including overseeing the allocation of work, attendance and performance management to exceed the customers expectations and ensure best practice prevails
● You actively engage CBRE People team and ensure guidance is provided in all CBRE People policies and processes
● You liaise closely with Operations and the support teams ensuring recruitment and retention of appropriate staff as required



Supplier Management


● You complete regular reviews with contractors to measure performance and ensure best value is being achieved, through benchmarking if required
● You are the escalation point for the management of severe supplier non conformance
● You work collaboratively with suppliers to produce improvement and actions plans when required
● You manage third party maintenance contracts through CBRE systems, including regular contract reviews



Finance


● You record all costs incurred as part of the provision of Services and ensure they are tracked and reported for charging and auditing purposes
● You adhere to the change control process to capture alterations and additions to existing plant and equipment
● You assist the Technical Services Manager with the preparation of monthly operation and financial reports
● You audit and check items being ordered to ensure restocking charges are accurate and also request regular bench marking to be undertaken
● You are responsible for the management of the client spend approval process being adhered to
● Where required you engage in the commercial process where third party works or materials are required on site. Obtain Quote > Request Spend > Issue PO > Communicate on invoicing



Project and Programs


● You recognise the benefits of a strong working relationship with CBRE Projects teams and you actively develop this at every opportunity, you are accountable for sign off of technical services in refurbishments, renovations, fit-outs and new buildings
● You organise your team to ensure delivery of ad-hoc projects to enhance the office environment or in reaction to Client requests
● You manage on site minor works projects your teams are directly involved in
● You review existing building operating systems and identify opportunities to decrease energy usage and increase operating efficiencies.
● You lead by example and Identify and suggest innovations that will drive account improvement, through the sharing of best practice ideas and encouragement of a continuous improvement culture
● You attend where required to assist project teams on large scale refurbishments, fit-outs or new builds associated with contract

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

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