Customer Experience Manager

Cactus Search; England; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Cactus Search is seeking a dynamic Customer Experience Manager to lead a large-scale contact centre in the South West. This fully onsite role will evolve into a hybrid model. The ideal candidate will excel in leadership, customer experience management, and fostering a high-performing culture. If you are passionate about empowering teams and shaping customer journeys, apply now!

Qualifications

• Proven senior leadership in large contact centre environments.
• Sharp CX instincts and journey management experience.
• A coaching mindset and a love for getting the best from teams.

Responsibilities

• Lead a customer contact team of 250–500 FTE to deliver outstanding customer experiences.
• Champion customer journey mapping and best practices.
• Own BAU performance while driving continuous improvement.

Skills

Leadership

Customer Experience Management

Coaching

Job description

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This range is provided by Cactus Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Cactus Search

Resourcing Manager - Customer Contact - Management, Planning, Transformation, Digital & Director Level at Cactus Search - Permanent, Interim &…

We’re on the lookout for a dynamic Customer Experience Manager to lead our large-scale contact centre. If you're passionate about elevating service, empowering people, and shaping seamless customer journeys—this is your role.

This role will be fully onsite in the South West for the 1st 6 months & then will progress to a hybrid business model.

What you’ll do:

• Lead a customer contact team of 250–500FTE to deliver outstanding customer experiences
• Champion CEX journey mapping and CX best practices
• Own BAU performance while driving continuous improvement
• Inspire a high-performing, people-first culture

What you bring:

• Proven senior leadership in large contact centre environments
• Sharp CX instincts and journey management experience
• A coaching mindset and a love for getting the best from teams

Why us?

Because you want to make real change, not just manage. You believe great service is a team sport—and you're ready to lead from the front.

Please share your CV to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

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