Level 2/3 Support Engineer

HartleyCo; Fareham; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Supportive and collaborative environment

Opportunities for professional growth

Diverse client interactions

Job summary

A leading technology support company in Fareham is seeking a skilled Level 2/3 Support Engineer. In this role, you will provide top-notch technical assistance to clients, acting as a technical lead and mentoring junior staff. The ideal candidate has proven experience in technical support, excellent communication skills, and a strong grasp of Helpdesk systems. This position offers opportunities for professional growth in a collaborative environment.

Qualifications

• Proven experience in Level 2/3 technical support or similar roles.
• Strong understanding of Helpdesk ticketing systems and support workflows.
• Ability to provide technical leadership and mentor junior staff.

Responsibilities

• Provide 1st, 2nd, and 3rd line technical support via telephone, remote access, and on-site visits.
• Serve as a technical lead for assigned customers, owning ticket escalations and support issues.
• Collaborate with the support team manager to identify and implement process improvements.

Skills

Level 2/3 technical support

Helpdesk ticketing systems

Veeam

SCCM

Networking

Excellent communication

Mentorship

Job description

This range is provided by HartleyCo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from HartleyCo

We are seeking a skilled and motivated Level 2/3 Support Engineer to join a dynamic support team dedicated to delivering exceptional technical assistance to clients. In this role, you will provide expert 1st to 3rd line support via phone, remote access, and on-site visits, ensuring smooth operation and satisfaction for a diverse customer base.

You will act as a technical lead and escalation point, supporting both internal staff and managed service technicians, while also mentoring Level 1 engineers.

Key Responsibilities

• Provide 1st, 2nd, and 3rd line technical support via telephone, remote access, and on-site visits.
• Serve as a technical lead for assigned customers, owning ticket escalations and support issues.
• Support and mentor Level 1 and 2 engineers, delivering training and guidance.
• Manage support tickets through a Helpdesk system, ensuring timely and accurate updates.
• Maintain and develop documentation, knowledgebase articles, and technical procedures.
• Participate in change, incident, and problem management processes.
• Conduct regular onsite visits to assigned clients and provide urgent on-site support when needed.
• Assist with onboarding new customers, including initial audits and standardisation recommendations.
• Collaborate with the support team manager to identify and implement process improvements.
• Ensure excellent customer service and communication at all times.

Skills & Experience

• Proven experience in Level 2/3 technical support or similar roles.
• Strong understanding of Helpdesk ticketing systems and support workflows.
• Experience with technologies such as Veeam, SCCM, Windows Updates, BCDR, and networking.
• Ability to provide technical leadership and mentor junior staff.
• Familiarity with change, incident, and problem management frameworks.
• Excellent verbal and written communication skills.
• Self-motivated with strong time management and organizational skills.
• Willingness to travel occasionally for on-site client support.

Why Join?

• Work in a supportive, collaborative environment with opportunities for professional growth.
• Play a key role in delivering outstanding technical support to diverse clients.
• Engage in a varied role combining remote work, on-site visits, and team leadership.

If you’re a dedicated Support Engineer looking for a challenging and rewarding role, we’d love to hear from you.

Apply today to join a growing support team making a real impact!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at HartleyCo by 2x

Get notified about new Senior Support Engineer jobs in Fareham, England, United Kingdom.

Senior Advanced Support Engineer(Office Based)

Southampton, England, United Kingdom 1 month ago

Hursley, England, United Kingdom 1 week ago

Southampton, England, United Kingdom 3 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Hursley, England, United Kingdom 1 week ago

Hursley, England, United Kingdom 6 days ago

Portsmouth, England, United Kingdom 6 days ago

Fareham, England, United Kingdom 4 days ago

Infrastructure Specialist - System Administrator

Hursley, England, United Kingdom 3 days ago

Newport, England, United Kingdom 6 days ago

Hursley, England, United Kingdom 1 week ago

Hursley, England, United Kingdom 2 weeks ago

Southampton, England, United Kingdom 1 month ago

Southampton, England, United Kingdom 2 weeks ago

Hampshire, England, United Kingdom 1 week ago

Waterlooville, England, United Kingdom 1 month ago

Southampton, England, United Kingdom £50,000.00-£60,000.00 2 weeks ago

Portsmouth, England, United Kingdom 2 weeks ago

Fareham, England, United Kingdom 2 weeks ago

Fareham, England, United Kingdom 2 weeks ago

Portsmouth, England, United Kingdom 2 weeks ago

Southampton, England, United Kingdom 1 hour ago

Portsmouth, England, United Kingdom 1 week ago

Fareham, England, United Kingdom 2 weeks ago

SC Cleared IT Support Engineer : (Portsmouth)

Southampton, England, United Kingdom £41,892.00-£48,874.00 3 weeks ago

Southampton, England, United Kingdom 1 week ago

Fareham, England, United Kingdom 2 weeks ago

Fareham, England, United Kingdom 4 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.