Customer Services Team Leader

Medequip UK; Bournemouth; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Free DBS check

Pension and healthcare schemes

Life assurance

Cycle to work scheme

Care First employee assistance program

Job summary

Medequip Assistive Technologies is seeking a Customer Service Team Leader in Bournemouth. You will lead the customer service team, ensuring a first-class service to external and internal customers and supporting performance improvements.

The role emphasizes coordinating work, reducing depot delays for technicians, and upholding the Medequip Way while developing staff through training and engagement with stakeholders.

Qualifications

• Minimum of 3 year in a Public, Healthcare or serviced based industry role.
• Comprehensive knowledge and usage of all MS Office packages.

Responsibilities

• Oversee day-to-day distribution of work.
• Minimise delays experienced by technicians at depots.
• Investigate all non-compliances.
• Liaise with Occupational Therapists, Physiotherapists and District Nurses regarding requirements.
• Maintain timely and accurate communication via email.
• Utilise IT systems for data entry and records.

Skills

Public/Healthcare industry experience

Customer service leadership

MS Office proficiency

Tools

MS Office

Job description

Customer Service Team Leader

Salary: £31,527.00 per annum

Bournemouth

Hours: 40 hours per week

Salary: £31,527.00 per annum

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Customer Service Team Leader at Medequip Assistive Technologies and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip?

Medequip is the leading provider of community equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

Our mission is to help people stay independent for longer, with their families, in their own homes

About The Role

As the Customer Service Team leader for Medequip, you will be responsible for providing excellent supervision the customer service team to ensure the department functions to the highest level, delivering a first class service to both external and internal customers.

Your day-to-day responsibilities will include, but not be limited to:

• Working alongside other departments to minimise the delays technicians experience at depots. (increasing the available delivery time)
• To oversee the day-to-day distribution of work
• Investigating all non-compliances
• Displaying a friendly and efficient telephone manner to liaise with the local Occupational Therapists, Physio Therapists and District Nurses regarding technical, product and client requirements.
• Following all Medequip Way customer service procedures.
• Utilising IT skills for fast and efficient database entry.
• Ensuring that communication via e-mail is timely and accurate.
• Working strategically focusing on short and medium term business objectives with the Operational team.

About You

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications And Experience Required.

• Minimum of 3 year in a Public, Healthcare or serviced based industry role
• Comprehensive knowledge and usage of all MS Office packages

What We Offer

• Continued professional development, training and learning support.
• Free DBS check
• 29 days holiday increasing to 33 days (inclusive of Bank Holidays)
• Pension and healthcare schemes
• Life assurance
• Cycle to work scheme.
• Care First employee assistance program including free counselling.
• Free uniform

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.