Customer Service Coordinator

Ibstock Plc; Newcastle-under-Lyme; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ibstock Plc, a leader in manufacturing and construction, seeks a Customer Service Coordinator for their Newcastle-under-Lyme site. This full-time role involves responding to customer inquiries, managing sales orders, and ensuring effective communication within the team. Candidates should possess strong interpersonal and organizational skills, with a good working knowledge of Microsoft Office. Ibstock Plc values diversity and encourages applicants from all backgrounds.

Benefits

10% matched pension

3x life insurance

Share Save scheme eligibility

Employee Assistance programme access

Access to retail discounts

Personal development opportunities

Qualifications

• Good interpersonal and communication skills - verbal and written.
• Evidence of working as part of an effective team.
• Flexible and enthusiastic individual able to work under pressure.

Responsibilities

• Responding to customer enquiries, pricing requests, delivery information.
• Entry of Quotations, Sales Orders, Samples Requests.
• Liaising with Transport and ensuring regular CRM updates.

Skills

Interpersonal skills

Communication

Teamwork

Organizational skills

Education

Full driving license

Tools

Microsoft Excel

Microsoft Word

Job description

Ibstock Plc Newcastle-Under-Lyme, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Customer Service Coordinator role at Ibstock Plc

Ibstock Plc Newcastle-Under-Lyme, England, United Kingdom

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Coordinator role at Ibstock Plc

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Ibstock Plc

Resourcing Business Partner @ Ibstock PLC

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a Customer Service Coordinator to come and join our team at our Parkhouse Sales site in Newcastle-under-Lyme, ST5 7RB

Specific responsibilities include:

Responding to customer enquiries, pricing requests, delivery information and samples by telephone.

Checking of Addresses, Pricing, Discount, Product and Haulage Availability.

Entry of Quotations, Sales Orders, Samples Requests and Schedules.

Investigating credit requests and additional invoices.

Preparing Credit notes.

Ensure that regular and accurate updates are made on company CRM package.

Liaising with Transport

Order Book and schedule Clearance

Checking of Acknowledgements

Soft sales, working with external team and customers to promote stocks and increase sales

Essential Qualifications & Experience:

Good interpersonal and communication skills – verbal and written

Evidence of working as part of an effective team

Participation in training events, which may necessitate travel and overnight stays

Excellent telephone manner and accurate keyboard skills

Flexible and enthusiastic individual able to work under pressure and use own initiative

Working knowledge in Microsoft applications including email, Excel and Word.

Full driving License

Think you can make a difference? WE ARE your future.

• Full time, permanent role
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…
• Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity o

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Manufacturing and Construction

Referrals increase your chances of interviewing at Ibstock Plc by 2x

Sign in to set job alerts for “Customer Service Coordinator” roles.

Newcastle-Under-Lyme, England, United Kingdom 4 days ago

Customer Services and Accounts Administrator

Stoke-On-Trent, England, United Kingdom 3 weeks ago

Newcastle-Under-Lyme, England, United Kingdom 3 weeks ago

Knutsford, England, United Kingdom 3 weeks ago

Multi-drop Driver/Customer Service Assistant

Cheshire East, England, United Kingdom 2 weeks ago

Stoke-On-Trent, England, United Kingdom 5 hours ago

Newcastle-Under-Lyme, England, United Kingdom 1 month ago

VodafoneThree - Complex Complaints Specialist

Stoke-On-Trent, England, United Kingdom 1 week ago

Cheshire East, England, United Kingdom £25,000.00-£30,000.00 12 hours ago

Haslington, England, United Kingdom 2 weeks ago

Altrincham, England, United Kingdom 1 week ago

Retail Customer Service Associate- AI Trainer

Stafford, England, United Kingdom 2 days ago

Stoke-On-Trent, England, United Kingdom 3 weeks ago

Cheadle, England, United Kingdom 2 weeks ago

Stafford, England, United Kingdom 1 month ago

Knutsford, England, United Kingdom 1 day ago

Stoke-On-Trent, England, United Kingdom 3 weeks ago

Stafford, England, United Kingdom 1 week ago

Middlewich, England, United Kingdom 2 weeks ago

Submissions and Exhibits Officer - Forensic Case Team

Stoke-On-Trent, England, United Kingdom 1 month ago

Uttoxeter, England, United Kingdom 1 week ago

Variable Message Sign (VMS) Administrator

Winsford, England, United Kingdom 3 months ago

Stafford, England, United Kingdom 3 days ago

Administration Assistant/Clerical Officer

Newcastle-Under-Lyme, England, United Kingdom 11 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.