Customer Service Scheduler

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave (pro-rated)

Holiday purchase scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Free onsite parking

Casual dress

Job summary

Johnson Controls in Manchester is seeking a capable operations coordinator for a full-time hybrid role. You will support field operations by scheduling engineer appointments, handling customer inquiries by phone and email, and ensuring on-time service delivery.

Join a busy team that values clear communication, attention to detail, and proactive problem solving. You will work with Sales, Billing, FM Helpdesk, and subcontractors to keep KPIs on track and improve engineer productivity.

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Proficient with multiple PC applications.

Responsibilities

• Coordinate engineer appointments and manage schedules.
• Communicate with customers by phone and email to confirm schedules and resolve queries.
• Order parts, secure purchase orders, and complete permits.
• Navigate customer portals and internal systems.
• Collaborate with Service Managers to boost engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk, and subcontractors.
• Support KPIs and report to the Planning Team Manager.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Time management

Attention to detail

Problem solving

PC applications

Tools

GANT planning software

Dispatch software

Invoicing

Purchase orders

Job description

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months) Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match)
• Life assurance
• Employee assistance program
• Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

What We Look For Must-Haves

• At least 1 year of customer service experience
• Excellent communication skills—written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

Nice-to-Haves

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

#LI-MS2 #LI-Hybrid #ADTcustomerservice

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.