Customer Service Coordinator

LGC Group; Luton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

LGC Group is seeking a Customer Services Coordinator to join their international team. The role involves processing customer inquiries, providing support for proficiency testing schemes, and ensuring accuracy in order management. Candidates should have strong communication skills and a positive attitude, with fluency in Italian and English preferred. The position offers a hybrid working model and emphasizes career development in a dynamic environment.

Benefits

Comprehensive training and mentoring

Flexible, family-friendly working hours

Attractive employer allowances

Health management offers

Qualifications

• Experience in customer service environment.
• Excellent spoken and written Italian, fluent in English.
• Computer literate with good keyboard skills.

Responsibilities

• Provide excellent service to customers of LGC’s PT schemes.
• Record and enter customer orders accurately.
• Assist with organizing PT Group events.

Skills

Customer Service

Organizational Skills

Communication

Teamwork

Attention to Detail

Job description

• Department: Administration, Site Services and Support

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 180 countries worldwide. Our wide range of proficiency testing schemes are complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Our international Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service for the LGC Proficiency Testing organisation at our location in Bury.
You will build valuable relationships with your customers and work together in specialized teams to process none technical international customer enquiries, from order entry onto the relevant systems to worldwide shipping. The position offers working hours from Monday – Fridays from 9 am – 5:30 pm and a hybrid work model. We look forward to hearing from you!

Core Responsibilities
As Customer Services Coordinator, You will

• To provide an excellent level of service to existing and potential customers of LGC’s PT schemes
• To provide an excellent level of support to LGC Standards offices and distributors where required
• To contribute to the accurate and timely recording of customer orders into IFS
• Demonstrate excellent attention to detail so that errors are reduced and kept to a minimum
• Prepare and supply quotations on request to customers
• Recording and entering of customer orders into the computer system
• Contribute to configuring the administration system at the start of each scheme year
• To assist in the organisation of PT Group events where required
• To cover the reception area where required
• Contribute to the achievement of current team and individual objectives
• Carry out any additional duties or tasks as directed that are commensurate with the role and position
• To ensure that all work is carried out in accordance with defined company procedures, statutory requirements, quality systems and accreditation

Qualifications

Preferred Qualifications

• Experience working in a customer service environment
• Good organizational skills, ability to prioritize and meet deadlines and to proactively drive things forward
• Strong communication skills and ability to relate to all levels of the business
• Positive attitude and enjoy working both in a team and individually
• Excellent in spoken and written Italian and fluent in English
• Computer literate with very good keyboard skills

What we offer

• Comprehensive training and mentoring for a successful start
• Interesting tasks and career opportunities in an innovative, international company
• Work-life balance through flexible, family-friendly working hours and hybrid work models
• Open working culture that focuses on integrity, respect, passion and curiosity for future-oriented, creative solutions
• Permanent employment contract and attractive employer allowances such as technology leasing program and corporate benefits
• Various offers for employees on the topic of health management as well as online offers for childcare and learning support

We are interviewing on an ongoing basis and look forward to receiving your application in Englishas soon as possible,indictatingyour salary expectations and earliest possible start date. We look forward to getting to know you!

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.