Customer Care Coordinator

Persimmon Homes; Perth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in the housing sector as a Customer Care Coordinator, where you'll enhance customer satisfaction by effectively managing communications and resolving issues. This role offers a supportive environment with opportunities for career growth and development, ensuring that every homeowner enjoys their new home.

Benefits

Competitive salary

Life Cover & Contributory Pension

Employee Benefits Platform

Qualifications

• Previous Customer Service experience in a fast-paced environment.
• Excellent communication skills and attention to detail.
• IT literate with knowledge of Word, Excel, and Outlook.

Responsibilities

• Provide effective support to homeowners and ensure satisfaction.
• Manage communications regarding defects professionally.
• Issue works orders and monitor progress.

Skills

Communication Skills

Attention to Detail

Problem Solving

Tools

Word

Excel

Outlook

Job description

Job Title: Customer Care Coordinator

Location: Perth, PH1

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, we don't just build homes - we build careers. When you join us as a Customer Care Coordinator, you'll benefit from:

• Competitive salary
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?


The Customer Care Coordinator will deliver outstanding customer experience by communicating with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

Primary Responsibilities

• Providing an effective support function to our homeowners, building relationships and ensuring they enjoy their new home.
• Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
• Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
• Responding to incoming communications from homeowners in accordance with company guidelines and regularly making outgoing contact with our existing homeowners to ensure they are very satisfied with their home
• Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
• Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
• Carrying out general administration duties
• Whilst primarily office based, communicating via email and telephone, there will be opportunity to visit customers to further build relationships through face-to-face contact.

What experience do I need?

• Previous Customer Service experience within a fast paced and busy environment
• Experience within the housing or construction industry is beneficial but not essential as full training will be required.
• The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills and to respond effectively to customer complaints
• You must be IT literate, with a good working knowledge of Word, Excel and Outlook
• Knowledge of COINS is an advantage but not essential as training will be provided

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