Customer Service Coordinator

NSS; Leeds; On-site; GBP 24,000; Full time

Job summary

A leading company in building maintenance is seeking a Customer Service Coordinator to manage client requests and support the wider team. The role involves liaison with clients, handling service inquiries, and ensuring high customer service standards. NSS offers competitive benefits, including professional development opportunities and a friendly office environment.

Benefits

Free onsite parking

Free refreshments

Opportunities for progression

25 days annual holiday plus bank holidays

Monthly Reward and Recognition Scheme

Trade Point Card for discounts

Day off for your birthday

Eye care vouchers

Referral bonus scheme

Medicash health cash plan

Qualifications

• Proven experience in a fast-paced role.
• Strong PC skills, proficient typing.
• Ability to manage pressure and prioritize tasks.

Responsibilities

• Manage day-to-day service requests and serve as a point of contact for clients.
• Support field operatives and convert inquiries into instructions.
• Coordinate with Service Delivery and Contract Managers for resource allocation.

Skills

Effective communication

Attention to detail

Data entry

CRM systems

Pressure management

Job description

Customer Service Coordinator at The NSS Group

Part of NSS Testing

£24,000 per annum

The Division

NSS Testing is a specialised division that covers various aspects of building maintenance, including weekly fire alarm tests and installing roof access safety systems. We have two teams: the Access and Safety team, and the Electrical and Automation team. We offer design, manufacturing, installation, and maintenance services for height safety equipment and conduct compliance testing for buildings to ensure adherence to health and safety regulations and British Standards.

Responsibilities of the role:

1. Manage day-to-day service requests and serve as a point of contact for clients and the NSS Testing division, supporting the wider helpdesk team in responding to customer sales and service inquiries.
2. Support field operatives and take ownership of requests.
3. Convert inquiries into instructions via quotations upon receipt of purchase orders.
4. Log and administer all purchases required for work instructions in collaboration with the team.
5. Coordinate with the Service Delivery Manager and Contract Managers to allocate operatives, vehicles, and equipment using the NSS Testing Job Watch platform.
6. Validate post-works reports, accurately record onsite work, and log recommendations for additional work for the estimating team.
7. Assist in the quotation process by liaising with Contracts Manager, Service Delivery Manager, and Estimator to gather technical details and costs.
8. Prepare invoicing data to accurately reflect completed work.
9. Generate and process reports according to client and contract specifications.
10. Support the preparation of Health and Safety documentation and certificates.
11. Maintain high standards of customer service.
12. Provide assistance to the Service Delivery Manager, Contracts Manager, and Operations Manager.
13. Ensure phone coverage during busy periods and handle incoming mail and administrative tasks.

Benefits:

• Free onsite parking
• Free refreshments and a friendly office environment
• Opportunities for progression and development
• 25 days annual holiday plus bank holidays
• Monthly Reward and Recognition Scheme
• Trade Point Card for 10% off at B&Q
• Day off for your birthday after a period of service
• Eye care vouchers
• Referral bonus scheme
• Medicash health cash plan with discounts on dental, health screening, gym, and more

Requirements:

• Proven experience in a fast-paced role
• Strong PC skills, proficient typing, and data entry
• Experience with CRM systems
• Excellent attention to detail
• Effective communication and interpersonal skills
• Ability to manage pressure, conflicting demands, and prioritize tasks

IMPORTANT INFORMATION

We collaborate with Hubert.ai for a fair and unbiased recruitment process. After applying, you will be invited to a chat-based interview with our virtual assistant, Hubert, which takes about 15-20 minutes. Please complete it promptly. For tips, visit: https://www.hubert.ai/insights/advice-before-your-first-hubert-interview.

About NSS

NSS has Platinum accreditation from Investors in People. We are a nationwide at-height maintenance contractor with over 550 employees, operating from four UK depots to provide fabric maintenance and refurbishment services across commercial, retail, and industrial sectors. We are committed to our values and growth, and we look forward to hearing from you!