Customer Services & Office Administrator

Urban Grow Ltd; York and North Yorkshire; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Urban Grow Ltd seeks a Customer Services & Office Administrator to support the Commercial Director in their North Yorkshire showroom. This role involves delivering renowned customer service, managing orders, and supporting team operations. Ideal candidates will exhibit excellent communication skills and attention to detail, along with a proactive approach to problem-solving. A flexible schedule and hybrid working options are available.

Benefits

Free on-site parking

Generous annual leave allowance

Access to Newby Hall and gardens

Pension

Annual pay review

Training for personal development

Qualifications

• 1 year minimum experience in a similar role.
• Full clean UK driving license.
• Experience with data entry tasks.

Responsibilities

• Answer phone calls and web chat enquiries.
• Process daily orders and manage stock levels.
• Provide clerical support to the senior team.

Skills

Communication

Attention to detail

Problem-solving

Education

GCSE Maths and English

Tools

Xero

Shopify

MS Office

Job description

Customer Services & Office Administrator

Customer Services & Office Administrator

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MD of Grant Horticulture & Urban Grow UK | Designing and creating beautiful landscapes in the UK & EU | RHS award-winning design & BALI accredited |…

Customer Services & Office Administrator

Location: Newby Hall, North Yorkshire

Job type: Permanentfull time (35hrs per week), hybrid working available by negotiation

About the Job

Based at our showroom within the Newby Hall estate, Ripon, you will be supporting the Commercial Director in the delivery of our award-winning retail business, delivering incredible customer service, which our business is renowned for. We are a growing business with big ambitions.

Roles and responsibilities

The post holder of the role will work alongside the commercial director, successfully completing the following tasks;

• Answer in-bound phone calls and web chat enquiries
• Forward in bound sales calls to CD
• Record all customer exchanges on associated order feeds
• Process daily orders of held stock
• Package goods and arrange shipment through logistics dashboard
• Scheduling of customer deliveries
• Management of imminent deliv eries and orders
• Email/ call customers to arrange deliveries
• Checking daily and respond accordingly
• Flag issues with CD if needed
• Process daily Shopify orders submitting purchase orders to our suppliers
• Manage & monitor held stock levels, replenish as required, agreed with CD
• All purchasing records with cost centres coded updated daily
• Update reporting spreadsheets accurately
• Daily processing of inbound invoices into Xero software, coding to the correct cost centre and purchase order
• Provide annual leave cover as required
• Handle inbound calls to the senior team
• Management of team calendars
• Provide clerical support to the senior team as needed
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Opportunity to stand at major UK flower shows/industry-related trade events.

Management of office consumables and maintenance of IT equipment

About you

You will have an excellent phone manner and be able to maintain our brand by conveying our company’s tone of voice, as well as having fantastic communication skills. You’ll have excellent attention to detail in all aspects of your work and be self-motivated with the ability to work independently and as part of a team. You’ll also be able to work under pressure and handle complex situations.

• Previous experience in a similar role (1 year minimum)
• GCSE (or equivalent) Maths and English
• Full clean UK driving license
• Experience using MS Office and Apple IT equipment
• Excellent clerical skills, including attention to detail in data entry tasks
• Experience using Xero, Canva and social media platforms
• Experience using the e-commerce platform Shopify

We offer

• Free on-site parking
• Generous annual leave allowance
• Access to Newby Hall and gardens
• Pension
• Annual pay review
• Training as required for personal development

Terms of employment

• Monday to Friday schedule, flexible hours will be considered for the right candidate.
• Post-holders are subject to a 3-month probation period.
• Occasional weekend work may be required to attend trade fairs
• Opportunity for hybrid working 2 days per week

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Retail Building Materials and Garden Equipment

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