Customer Service Coordinator

Kaminsky Consulting; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking chemical manufacturer as a Customer Service Coordinator in Leeds! This exciting role offers the chance to be part of a developing team dedicated to delivering exceptional customer experiences. You will manage customer orders, address queries, and ensure smooth communication throughout the process. With a focus on professionalism and efficiency, your contribution will be vital in enhancing customer satisfaction. If you thrive in a fast-paced environment and possess strong communication skills, this is the opportunity for you to make a significant impact in a global company!

Qualifications

• 2 years' experience in a fast-paced Customer Service role.
• Strong understanding of order processing and documentation.

Responsibilities

• Manage customer orders effectively from enquiry to completion.
• Resolve customer queries and complaints while ensuring company policy compliance.

Skills

Communication Skills

Order Processing

SAP Software Understanding

Attention to Detail

Multi-tasking

Tools

SAP

Job description

We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!

Key responsibilities for the Customer Service Coordinator:

1. Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
2. Ensure all orders are managed effectively, keeping the customer informed through the process, from enquiry through to completion.
3. Answering customer queries, complaint resolution and following protocols to ensure transactions are processed as per company policy.
4. Processing customer orders, ensuring appropriate costs are applied, and documents packs are created.
5. Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs via email or telephone.

Experience of the Customer Service Coordinator:

1. You will have 2 years' experience working in a fast-paced Customer Service Coordinator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
2. Demonstrates good understanding of order processing, documentation, transport options and overall order book management.
3. Experience working in a Customer Service Coordinator position that has required SAP software understanding.
4. Has fantastic attention to detail, can demonstrate the ability to multi-task, and can effectively respond to queries via email and telephone.

If you have the skills and experience required for the role of Customer Service Coordinator, please click on the link below to apply directly!