Customer Service Coordinator

Fawkes and Reece; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Fawkes and Reece is seeking a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract in Birmingham. The role involves coordinating day-to-day customer service activities, acting as a main contact for customers and supporting the wider team to ensure queries are handled efficiently and professionally.

The ideal candidate will be customer-focused, organised and proactive, with strong communication skills and the ability to manage multiple tasks.

Qualifications

• Experience in customer service or coordination.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Proficiency with IT systems and Microsoft Office.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Coordinating customer requests and ensuring they are followed through to resolution.
• Building and maintaining positive relationships with customers.
• Providing accurate and timely information to customers.
• Liaising with internal teams to ensure customer requirements are met.
• Managing and updating customer records and relevant systems.
• Monitoring outstanding queries and following up where required.
• Identifying and escalating issues appropriately.
• Supporting the wider team with general coordination and administration.
• Contributing to the ongoing improvement of customer service processes and standards.

Skills

Customer service

Organised

Communication skills

Teamwork

IT proficiency

Tools

Microsoft Office

CRM systems

Job description

Reference: MDAV-877655_1790067610
Posted: September 22, 2026

We are currently looking for a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract.

This is an exciting opportunity to join a growing business at an important stage of its development. The successful candidate will play a key role in supporting customers and ensuring a consistently high level of service across the business.

While the position is initially offered on a 12-month fixed-term basis, the business is actively looking to expand, so there is a strong possibility of the role becoming permanent for the right person as the organisation continues to grow.

The Role

As Customer Service Coordinator, you will be responsible for coordinating day-to-day customer service activities, acting as an important point of contact for customers and supporting the wider team to ensure queries and requests are handled efficiently and professionally.

Your responsibilities are likely to include:

• Responding to customer enquiries via phone, email and other relevant channels.


• Coordinating customer requests and ensuring they are followed through to resolution.


• Building and maintaining positive relationships with customers.


• Providing accurate and timely information to customers.


• Liaising with internal teams to ensure customer requirements are met.


• Managing and updating customer records and relevant systems.


• Monitoring outstanding queries and following up where required.


• Identifying and escalating issues appropriately.


• Supporting the wider team with general coordination and administration.


• Contributing to the ongoing improvement of customer service processes and standards.

About You

We are looking for someone who is customer-focused, organised and proactive, with a genuine desire to provide a high standard of service.

You will ideally have:

• Previous experience in customer service, customer coordination, housing, property, construction, facilities management, repairs and maintenance, minor works or a similar environment.


• Excellent communication and interpersonal skills.


• Strong organisational and time-management abilities.


• A professional and approachable manner.


• The ability to manage multiple tasks and priorities effectively.


• Confidence using IT systems and Microsoft Office.


• A positive, flexible and solution-focused approach.


• The ability to work effectively both independently and as part of a team.

Most importantly, you will be someone who enjoys working with people, takes ownership of their work and is keen to develop within a growing organisation.