Customer Service Coordinator

Michael Page (UK); Crawley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A business services company in Crawley is seeking a Customer Service Coordinator to enhance client satisfaction and manage accounts. This hybrid role requires strong communication skills and attention to detail, offering a permanent position with career growth opportunities. Comprehensive training and a supportive culture are provided.

Benefits

Hybrid working model

Career growth opportunities

Training and development programmes

Supportive company culture

Qualifications

• Previous experience in a customer service or client-facing role.
• Ability to work effectively in a hybrid work environment.

Responsibilities

• Respond promptly to client inquiries via phone and email.
• Manage customer accounts and ensure accuracy.
• Coordinate with internal teams to resolve issues.

Skills

Strong communication and interpersonal skills

Organizational abilities and attention to detail

Proficiency in CRM software

Proactive approach to problem-solving

Job description

About Our Client

This small-sized business services company operates in a professional and fast-paced environment. The organisation focuses on delivering tailored solutions to meet client needs while fostering a collaborative and efficient workplace.

Job Description

• Respond promptly to client enquiries via phone, email, and other communication channels.
• Manage customer accounts, ensuring all details are up-to-date and accurate.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Provide clients with product or service information as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Assist in preparing reports and data analysis for the customer service department.
• Support the team in achieving service delivery targets and goals.

The Successful Applicant

A successful Customer Service Coordinator should have:

• Previous experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software.
• A proactive approach to problem-solving and client satisfaction.
• Ability to work effectively in a hybrid work environment.

What\'s on Offer

• Hybrid working model offering flexibility and work-life balance.
• A permanent role with opportunities for career growth in Crawley.
• Supportive and collaborative company culture.
• Comprehensive training and development programmes.

If you are ready to bring your skills to this exciting Customer Service Coordinator opportunity in the business services industry, we encourage you to apply today!