Customer Service Coordinator

FutureSight Studios Ltd.; Bristol; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Paid Christmas shutdown period

Free on-site parking

Staff discount on automotive parts

Uniform provided

Training given

Job summary

A digital design studio is seeking an Office Administrator / Customer Service Coordinator to manage incoming calls and documentation. The ideal candidate will uphold a professional demeanor and have a strong organizational mindset. Responsibilities include managing high volumes of inbound calls and supporting office operations. Applicants should be fluent in both English and Polish and possess exceptional multitasking abilities. A full-time schedule with additional benefits provided ensures job stability.

Qualifications

• Experience in administration, customer service, or a technical/automotive environment.
• Ability to multitask seamlessly in a busy office.
• Experience handling documentation for external accountants.

Responsibilities

• Acting as the first point of contact for inbound calls.
• Managing documentation for external accountants.
• Coordinating digital documents using Google Drive and Dropbox.
• Providing administrative support to ensure office efficiency.

Skills

Fluency in English and Polish

Exceptional organisational skills

Proven confidence in handling high-volume phone calls

Strong attention to detail

Reliability and punctuality

Customer-focused mindset

Tools

Google Drive

Dropbox

Email and phone systems

Job description

Office Administrator / Customer Service Coordinator

We are seeking a highly organised and communicative Office Administrator to join Milta team. You will play a central role in coordinating our customer service and office operations. Your primary responsibilities will include acting as the first point of contact for a high volume of inbound calls, expertly managing documentation for our external accountants, and ensuring the smooth day-to-day running of our administrative systems. This is a pivotal role where your efficiency and professional manner directly support our team and customer relationships.

Key Responsibilities

• Handling all inbound phone enquiries with a polite, professional, and helpful manner.
• Accurately filing, organising, and forwarding invoices and financial documents to the company’s accountants.
• Managing and coordinating digital documents using platforms like Google Drive and Dropbox.
• Providing exceptional administrative support to ensure office efficiency.
• Adhering strictly to internal processes for confidentiality and data handling.

What We Offer

• A stable, full-time schedule with no weekends or overtime.
• Paid Christmas shutdown period each year.
• Paid 30-minute lunch break & free on-site parking.
• Uniform provided and training given.
• Staff discount & access to trade prices for automotive parts (for personal use).
• A supportive office environment with an on-site coffee machine.
• Fluency in both English and Polish (spoken and written) is essential.
• Proven confidence in handling high-volume phone calls.
• Exceptional organisational skills and the ability to multitask seamlessly.
• Strong attention to detail, particularly with documentation.
• Proficiency with email, phone systems, Google Drive, spreadsheets, and document platforms like Dropbox.
• Reliability, punctuality, and commitment to the stated working hours.
• A professional, customer-focused mindset and a team-player attitude.
• Previous experience in administration, customer service, or a technical/automotive environment.
• Experience handling documentation for external accountants.

FUTURESIGHT™ is a digital design studio, digital marketing agency, and co-founder of a fast-growing international digital group that associates with hundreds of experts worldwide. Our passion for great user experiences and viable businesses enables us to deliver innovative digital products and services, both internal and external. We work with smart companies and people to create a healthier and more sustainable world.

Application Process

This role will commence in January 2026. The successful candidate will undergo a 6-month probation period. A discretionary, non-contractual bonus may be considered upon successful completion of probation.

If you meet the essential criteria and are looking for a stable and rewarding role within a dedicated team, please submit your CV and a cover note in English to [e-mail]

Creative Tech Consultancy from the Heart of London, United Kingdom.

FutureSight, a company incorporated in England and Wales with an operating office in London, United Kingdom. Company registration no. 09181548.