Customer Service Coordinator

Tarmac Trading Limited; Birtley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Reward website access

Employee Assistance helpline

Employee Communities

Training and development opportunities

Job summary

Tarmac Trading Limited is seeking a proactive transport coordinator to manage ReadyMix concrete orders, schedule deliveries, and deliver excellent customer service. You will work with transport, logistics and production teams to ensure timely, compliant operations and strong supplier relationships.

The role requires experience in customer service or logistics, with confidence in IT tools (SAP/CRM) and a proactive approach to continuous improvement.

Qualifications

• Experience in customer service, transport, logistics, distribution or route planning.

Responsibilities

• Receiving and processing ReadyMix concrete orders.
• Scheduling deliveries to meet customer requirements.
• Providing customers with updates and outstanding service.
• Working closely with transport, logistics and production teams.
• Coordinating third-party haulage and ensuring compliance standards are met.
• Building strong relationships with haulage suppliers and stakeholders.
• Supporting medium and long-term planning to meet customer demand.

Skills

Customer service

Logistics coordination

Communication

Relationship building

Tools

SAP

CRM

Microsoft Office

Job description

You'll play a key role in processing customer orders, coordinating deliveries and ensuring a safe, efficient and customer-focused transport operation. Whatyou'llbe doing

• Receiving and processing ReadyMix concrete orders
• Scheduling deliveries to meet customer requirements
• Providing customers with updates and outstanding service
• Working closely with transport, logistics and production teams
• Coordinating third-party haulage and ensuring compliance standards are met
• Building strong relationships with haulage suppliers and stakeholders
• Supporting medium and long-term planning to meet customer demand
  If you thrive in a fast-paced environment, enjoy building relationships and can confidently balance customer service with logistics and planning, this could be the perfect opportunity for you., Experience in customer service, transport, logistics, distribution or route planning
• Strong communication and relationship-building skills
• Excellent or ganis organisational and problem-solving abilities
• Commercial awareness and a customer-focused mindset
• Confident IT skills, including Microsoft Office (SAP and CRM experience desirable)
• A proactive approach with a desire to learn and improve, At Tarmac, who you are matters. We want to get to know you. If you're proud of a job well done, enjoy collaborating with others and are ambitious to make things better, we'd love to hear from you.

We are committed to creating a diverse and inclusive workplace where people from all backgrounds can thrive. Previousindustry experience is welcomed but not essential.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development
• Training and development opportunities

Tarmac is committed to being a Forces-friendly employer. If you're coming from a military background, we'll support your transition and help you build a successful career with us. We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you. Ready to build your future?