Customer Service Consultant

Smartmotorhomes; Canterbury; On-site; GBP 20,000 - 26,000; Full time

Job summary

A dynamic tourism company seeks a passionate Customer Service Consultant to enhance guest experiences with their premium motorhomes. You will offer a warm welcome and ensure customers feel confident and excited about their motorhome adventure. Ideal candidates will possess strong communication skills, a love for travel, and a commitment to outstanding service in a supportive team environment.

Benefits

Diverse and inclusive workplace

Learning and growth opportunities

High performance coaching

Encouragement to travel using motorhomes

Qualifications

• Experience as a Customer Service Representative is essential.
• Strong track record of building relationships.
• Willingness to learn technical aspects of motorhomes.

Responsibilities

• Provide exceptional customer service to guests and assure them of a remarkable holiday.
• Assist with questions and concerns about motorhome usage.
• Share local knowledge and recommendations.

Skills

Communication

Relationship Building

Customer Service

Technical Knowledge

Adaptability

Job description

Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Want to work in a fun, supportive environment with a team that genuinely enjoys what they do? This could be your next adventure.

Who is Wilderness?

Wilderness is a New Zealand–owned family business that’s been at the forefront of tourism for over 20 years. We rent premium motorhomes to both locals and international visitors, and we’re also the exclusive New Zealand distributor for some of Germany’s top motorhome brands.

We’re here to help our customers create unforgettable journeys across Aotearoa in beautifully crafted European motorhomes. But it’s not just about the vehicles—it’s about the experience we deliver, which our glowing reviews speak volumes about.

With tourism in full swing and strong demand for our products and services, now’s a great time to join the Wilderness team.

What will you do?

As a customer service consultant (aka adventure support consultant), you will be responsible for setting our guests off on a truly remarkable holiday - one that they'll always remember. You will blow them away with your warm Kiwi welcome and put to rest any concerns they have about using our premium motorhomes. You will take time to get to know them and their aspirations and share your local knowledge with them.

What we need from you

A passion for NZ travel and lots of experience exploring our country

A strong track record of building relationships with people from all walks of life

Strong communication skills, especially listening and understanding people's needs and wants

A commitment to provide exceptional service, whatever it takes

An openness to continually learn and improve

Confidence with and willingness to learn the technical side of how motorhomes work and master digital and AI tools

Availability to work weekends (7.30am - 5pm)

Current full driver’s license, ability to drive a motorhome, and eagerness to take a motorhome holiday

7 reasons why you would want to be part of our team

We have a strong sense of purpose - everything we do relates back to our mission and values

Everyone has a passion for what they do and you can feel it

You get to learn and grow in a fun and supportive environment

You get to work with people from different backgrounds and all walks of life

You will work with the customer service gurus in the tourism industry and have access to high performance coaching

We are performance-driven and reward you for your achievements

We actively encourage you to travel and explore using our motorhomes

Caring deeply about our people comes naturally to us. That’s why we are committed to fostering a diverse and inclusive workplace where all team members are valued, respected, and given equal opportunities. We encourage applicants from all backgrounds to apply. Learn more by reading our Diversity, Equity, and Inclusion (DEI) policy at https://www.wilderness.co.nz/about-us/sustainability-promise/dei-policy.

If the above is you, please apply!

Apply via SEEK and ensure you attach a cover letter stating why you want to join the Wilderness team and your CV.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

How many years' experience do you have as a Customer Service Representative? Which of the following statements best describes your right to work in New Zealand? Do you have customer service experience? Do you have a current New Zealand driver's licence? How would you rate your English language skills? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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