Customer Service & Complaints Administrator - Team Valley

Office Angels; Gateshead; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Temp-to-perm

Immediate start

On-site parking

Full training provided

Career development opportunities

Social and team events

Job summary

Office Angels in Gateshead (Team Valley) is seeking a confident Customer Service & Complaints Administrator to join a busy team. You will handle customer calls and emails, manage complaints about vehicle damage and re-cleans, and ensure issues are recorded and progressed efficiently.

The role offers a temp-to-perm pathway, immediate start, and a 37.5 hour week (Mon-Fri, 8:30am-5:00pm) with on-site parking and full training. A supportive team environment and career development await.

Qualifications

• Experience in customer service or administration.
• Confident handling customer calls and emails.
• Highly organised with strong attention to detail.
• Able to manage multiple priorities effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Handling customer calls and emails professionally.
• Dealing with complaints relating to vehicle damage and re-cleans.
• Logging complaints and issues accurately on the internal system.
• Investigating and progressing customer queries.
• Liaising with internal teams to resolve issues.
• Collating costs relating to damage, re-cleans and other issues.
• Processing and recording recharges accurately.
• Keeping accurate records and documentation.
• Managing multiple customer queries and priorities effectively.

Skills

Customer service

Administration

Attention to detail

Communication skills

Multi-tasking

Job description

Customer Service & Complaints Administrator

Gateshead (Team Valley) | Office Based | Temp to Perm | Immediate Start

Are you a confident customer service professional who enjoys resolving issues, managing multiple tasks and finding solutions for customers? We're recruiting for a Customer Service & Complaints Administrator to join a busy and supportive team in Gateshead.

In this role, you'll handle customer calls and emails, deal with complaints relating to vehicle damage and re-cleans log issues accurately on the internal system and collate costs and recharges to ensure everything is dealt with efficiently.

This is an excellent opportunity for someone with previous customer service or administration experience who thrives in a fast-paced environment, has great attention to detail and enjoys resolving customer queries and complaints.

What's in it for you?

• Starting salary of £25,350, rising to £26,810 (inclusive of bonus) upon securing a permanent position
• Temp-to-perm opportunity
• Immediate start available
• Monday to Friday, 8:30am to 5:00pm (37.5 hours per week)
• Free on-site parking
• Full training provided
• Career development opportunities
• Supportive team environment with regular socials, celebrations and great on-site facilities

The Role

You'll be responsible for handling customer calls and emails, managing complaints relating to stock damage and re-cleans, and ensuring all issues are accurately recorded and progressed.

You'll work closely with customers and internal teams to investigate issues, collate costs and ensure any appropriate recharges are accurately recorded.

Key Responsibilities

• Handling customer calls and emails professionally and efficiently
• Dealing with customer complaints relating to vehicle damage and re-cleans
• Logging complaints and issues accurately on the internal system
• Investigating and progressing customer queries
• Liaising with internal teams to resolve issues
• Collating costs relating to damage, re-cleans and other customer issues
• Processing and recording recharges accurately
• Keeping accurate records and documentation
• Managing multiple customer queries and priorities effectively

About You

• Has previous customer service, complaints or administration experience
• Is confident handling customer calls and emails
• Is highly organised with strong attention to detail
• Enjoys resolving customer issues and finding solutions
• Can manage multiple priorities effectively
• Has excellent communication skills
• Is comfortable dealing with complaints in a professional manner
• Takes a proactive, solutions-focused approach
• Enjoys working within a collaborative team environment

When you work with Office Angels, you'll benefit from:

• 28 days paid annual leave (accrued weekly)
• Exclusive discount vouchers for high-street brands
• Eye care vouchers
• Pension scheme options

If you're looking for a varied customer service role with a great team and long-term prospects, we'd love to hear from you.

Please note: Due to the volume of applications received, we are unable to provide individual feedback to all applicants. If your application is successful, a member of our team will be in touch. Reasonable adjustments are available throughout the recruitment process.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.