Complaints & Data Protection Case Coordinator

Office Angels; Gateshead; Hybrid; GBP 18,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Hybrid or remote options

Supportive team environment

Meaningful casework

Job summary

Office Angels is urgently recruiting for a Complaints & Data Protection Case Coordinator to join the Business Support & Compliance Team on a temporary basis. The role covers end-to-end management of complaints and SARs, ensuring compliance with data protection regulations, with an immediate start and a 6-month contract that may extend or become permanent for the right candidate.

The position is based in Gateshead with hybrid or fully remote working options after training, and some travel may be

Qualifications

• Experience in administrative, complaints, customer service, compliance, or case management environments.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail, especially with sensitive information.
• Confident written and verbal communication skills.
• Good IT skills, including Microsoft Office and case management systems.
• Understanding of confidentiality, GDPR, and data protection principles.

Responsibilities

• Manage Complaints and SARs from receipt through to full resolution.
• Log, acknowledge, track, and monitor all cases in line with statutory deadlines.
• Act as a key point of contact for queries relating to complaints and SARs.
• Complete identity checks, information gathering, and SAR case preparation.
• Collate and review documentation for disclosure, including basic redaction support.
• Support investigation and resolution of complaints in line with internal processes.
• Liaise with internal departments to obtain required information within deadlines.
• Maintain accurate, auditable case records using internal systems.
• Draft professional correspondence including acknowledgements and updates.
• Escalate risks, delays, and complex cases appropriately.
• Ensure full compliance with UK GDPR and the Data Protection Act 2018.
• Support reporting on case volumes, trends, and performance.
• Identify recurring issues and continuous improvement opportunities.

Skills

Organisational skills

Attention to detail

Communication skills

IT skills

GDPR knowledge

Independent working

Tools

Microsoft Office

Case management systems

Job description

Complaints & Data Protection Case Coordinator | Immediate Start Available

Are you highly organised, detail-oriented, and passionate about delivering excellent customer service while ensuring compliance with data protection regulations?

We are urgently recruiting for a Complaints & Data Protection Case Coordinator to join a friendly and supportive Business Support & Compliance Team on a temporary basis. This is initially a 6-month contract, with a strong likelihood of extension and the potential to become permanent for the right person.

This is a fantastic opportunity for someone who enjoys varied, meaningful casework where they can genuinely make an impact. You will be responsible for managing Complaints and Subject Access Requests (SARs) from start to finish, ensuring each case is handled accurately, professionally, and in line with strict legal and regulatory requirements.

Key Details

• Job Title: Complaints & Data Protection Case Coordinator
• Contract: Temporary (6 months initially, likely to be extended, with the opportunity to become permanent for the right candidate)
• Start Date: Immediate start required
• Salary: £28,182 - £32,881 DOE
• Hours: Full-time, Monday to Friday (flexible working available)
• Working Model: Hybrid working available, with a fully remote option available
• Location: Office based in Gateshead. Successful applicants must be based within the North East and able to attend the Gateshead office for an initial training period. Following successful completion of training, there is the opportunity to work on a hybrid or remote basis, with occasional travel to the office required for meetings, training and business needs.

Successful applicants must be based within the North East and available to attend the Gateshead office for the initial training period, and additional office days thereafter.

Key Responsibilities

• Manage Complaints and Subject Access Requests (SARs) from receipt through to full resolution
• Log, acknowledge, track, and monitor all cases in line with statutory deadlines
• Act as a key point of contact for queries relating to complaints and SARs
• Complete identity checks, information gathering, and SAR case preparation
• Collate and review documentation for disclosure, including basic redaction support
• Support the investigation and resolution of complaints in line with internal processes
• Liaise with internal departments to obtain required information within deadlines
• Maintain accurate, complete, and auditable case records using internal systems
• Draft professional correspondence, including acknowledgements, updates, and outcome letters
• Escalate risks, delays, and complex cases appropriately
• Ensure full compliance with UK GDPR and the Data Protection Act 2018
• Support reporting on case volumes, trends, and performance
• Contribute to identifying recurring issues and continuous improvement opportunities

What We're Looking For

• Experience in an administrative, complaints, customer service, compliance, or case management environment
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail, particularly when handling sensitive information
• Confident communication skills, both written and verbal
• Good IT skills, including Microsoft Office and case management systems
• Understanding of confidentiality, GDPR, and data protection principles
• Ability to take ownership of cases and work independently
• A proactive, professional, and solution-focused approach

Why Apply?

• Flexible working arrangements
• Hybrid or fully remote options available
• Supportive and collaborative team environment
• Interesting and meaningful casework
• Opportunity to build experience within complaints handling and data protection
• Strong possibility of contract extension
• Potential for a permanent role for the right person

Important Information

• This is an urgent requirement, and immediate availability is essential.
• Due to high application volumes, we are unable to provide individual feedback at application stage.
• We are committed to ensuring reasonable adjustments throughout the recruitment process.
• We welcome applications from all suitably qualified candidates regardless of background.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.